eMagicOne Support Center

Find answers to most common questions grouped by topic:

General questions:

• No Reply from eMagicOne?  Why haven't I received any e-mails and responses from eMagicOne?

• Operation hours

• What is primary license, additional license and trial license?

• How to order license key VAT FREE via PayPal?

• How to remove VAT on checkout via Paddle payment processor and get VAT Invoice

• Shopify user resources

• PrestaShop user resources

• WooCommerce user resources

• Adobe (Magento) user resources

• Read more...

• Why Should I update?

• How can I update my Store Manager? How can I download the latest version of Store Manager?

• How to order Support and Update Services eMagicOne products.

• How can I Download Store Manager application? Software Update – Cannot Download Update.

• Read more...

• I cannot request a free trial. Can you grant me a new key?

• Registration problems. I'm unable to register Store Manager application

• I lost my license keys and installation package. Where can I find them? How can I opt them back

• My license is lifetime. Why I cannot download the software?

• eMagicOne License Policy Violation email. What does it mean? 

• How can I reset my License? (due to hardware change etc)

• Need to switch / transfer my licenses to other email / change email

• Licenses were switched to other email without my consent. How to claim my licenses?

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• How to Solve Connection Issue if You Have Cloudflare?

• Unable To Connect to Remote Database. How to fix it?

• How to add my IP address to Access List and allow direct MySQL connection?

• What is PHP-MySQL Bridge?

• PHP MySQL bridge: How to make connection more secure?

• How to make Store Manager to work on a dynamic IP, assigned by my isp?

• Where is Store Manager Connecting to and Why?

• Read more...

ChatGPT, Gemini, Claude, Mistral, Grok

• How to get your Gemini API Key for Store Manager plugin by eMagicOne?

• How to get your ChatGPT API Key for Store Manager plugin by eMagicOne?

• ChatGPT Error: You exceeded your current quota

• ChatGPT Error: The model ... does not exist or you do not have access to it

• Read more...

We are open for long-term partnership. Feel free to contact us via business@emagicone.com to discuss our partnership opportunities or apply as a partner here: