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We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
How can I Download Store Manager application?
Please make sure that you have access to the latest version. You get 1 year of free updates along with Store Manager, further updates are issued for additional fee. Check your order confirmation email and you'll see if you should have access to the latest version or not.
Where you can find a download link:
Find download link in the Store Manager software interface. If your support and update service is active, you can download the update from your software directly. Find the Update bottom at the left top corner of the application.
You can find your download link in your order configuration email. Please note, the link will be valid if you have active Support and Update service period.
We strongly recommend to keep the installation package for future reference. We might not keep all installation packages.Contact support team for assistance using support@emagicone.com email. If you have lost your installation package, you can contact us and we'll guide you further.
Please note, we might not keep older version of the software. You might be asked to order support and update service to get access to more recent versions of the software.
Important! You cannot use Free trial link to download the latest version of the software, as it will be considered as license policy violation and your account will be disabled.
Please check our license agreement for details:
https://emagicone.com/license-agreement/
Still cannot download the package? More Steps to check:
If the update is available and should be accessible for your license, follow few steps to fix the issue:
Clear browser's cache (temporary files) and try again, usually it is enough to fix this issue.
How to clear browser's cache:
For Chrome - Open Google Chrome -> Cick on the three vertical dots in the top-right corner of the browser window -> Select Settings -> Privacy and security -> Choose Clear browsing data
For Microsoft Edge, select Settings and more > History > Clear browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.
For Mozilla FireFox - Menu button (three horizontal lines) in the top-right corner of Firefox-> Settings -> Privacy & Security -> Cookies and Site Data section and click Clear Data.
Disable firewall / monitoring systems. Sometimes they block all large / executable files downloaded from browser. You are welcome to check the file using your antivirus after the download is complete. Important! If the antivirus system says about any errors, please let us know so we could contact the Antivirus and go througth additional validations, if needed.
Make sure that you have stable internet connection.
Try to download from different PC (home/work), sometimes local network blocks some files/resources.
Try to download from alternative place - download link from your order confirmation e-mail or contact us to get a direct URL.
If the issue still remains, contact our support at contact@emagicone.com
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