Embedded Files
We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
Where can I find my ticket history?
We’re migrating our support portal. The new portal includes updated articles, how-to guides, and a dedicated FAQ section where you can find answers to most common licensing, download, and registration questions. Please, reach support team via email support@emagicone.com
Important! Support account, forum, feature request sections are no longer available on the eMagicOne Support Portal.
Where can I find my tickets?
You can find all eMagicOne replies in your inbox, please search for all emails sent to/from contact@emagicone.com or support@emagicone.com
If you wish to get your ticket history log, please contact our support team via email support@emagicone.com and request your ticket history log. Requests are accepted till 01/08/2026. Once the migration process is complete, historical data might no longer be retrievable.
How to submit a Feature Request?
In order to submit a feature request please send us an email to support@emagicone.com and add [Feature Request] to your email title. The email will be automatically forwarded to techs for a review.
Please note, we add new features based on the number of customer requests. Also, the upcoming releases are pre-scheduled (up to 3 releases). If you would like to request a paid feature so it would be added on your request or speed up the development for additional fee, please add this information in your request and we'll provide you with estimated time and cost of the development.
How to submit a Bug Report?
In order to submit a bug report please send us the exact steps to reproduce it via email to support@emagicone.com and add [Bug Report] to your email title. The report will be automatically forwarded to techs for a review.
Before submiting a bug report:
Make sure you are using the latest version of Store Manager. We are testing and providing support for the latest version of Sotre Manager only.
Make sure you are using the latest version of Bridge or connector module. Older versions of Store Manager installation or module might not support the latest shopping cart version or Windows/Mac version. The update might resolve your issue.
Add your log file as well as exact steps to reproduce the issue. Few screen captures or a video will help us a lot.
Please note, we might reach you back for details. In order to fix any issue, we need to reproduce it on our side. As soon as it is reproduced, it will be forwarded to developers for futher fixing.
Support Availability
Our team is available through the following channels to assist you:
AI Support Chat Agent — launching soon
Email: support@emagicone.com
Phone: +1 855 814 4511
Official Social Media accounts for sales and general questions only
Read more details at: https://emagicone.com/emagicone-support-center-migration/
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