Operation Hours
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Operation Hours

Here you can find the information on when we are available:

   Department       Days       Hours (GMT 0)        Hours (EST)   
   Phone support       Monday - Friday       11 am - 11 pm GMT       5 am - 6 pm EST   
   Chat support    Monday - Friday    11 am - 11 pm GMT       5 am - 6 pm EST
   Technical support       Monday - Friday    1 pm - 9 pm GMT    8 am - 2 pm EST

Our local time is (GMT +2):

If you are not sure what time we are available according to your time-zone, please, use time zone converter - http://www.timezoneconverter.com

Note: We are working on business days only (we are closed on National Holidays and weekends).

Methods of Contact:

  • Phone
  • Chat - Live chat icon is available on all our pages. It covers sales and general questions.  Please note that due to staff limitations live chat may not be immediately available at all times.
  • Ticket - You are welcome to submit tickets 24/7 at: http://support.emagicone.com/submit_ticket or using any contact form on all our sites. Guaranteed repsonce time is 24 hours (business days).
  • Forum - We welcome active users to participate in public discussion of our products at: http://support.emagicone.com/115537-Public-Forum Note that forum questions have lower priority than email tickets, thus replies on forum may take a few business days. If you have critical question, please submit a ticket (to get reply within 24 hours) or contact us via live chat! 
We don’t provide IM support and do not call back.

Check more about our Service Level Agreement at: http://emagicone.com/service-level-agreement/