Embedded Files
We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
Here you can find operation hours and methods of contact with eMagicOne support team:
Methods of Contact:
Phone Support
Phone: +1 855 814 4511
For sales and general questions only
Monday - Friday*
11 am - 5 pm GMT
6 am - 12 pm EST
* - Business days.
Important! We do not call back. Please use other method of contact if support agent is not available via phone. Due to staff limitations phone may not be immediately available at all times.
Chat Agent (AI)
Live Chat Agent is available 24/7
Live chat icon is available on all our pages (bottom right corner).
You are welcome to submit tickets 24/7 at: support@emaicone.com
Guaranteed response time is 48 hours (business days).
Technical Assistance
Technical assistance is provided via TeamViewer and should be pre-paid or pre-scheduled.
Contact us via email support@emagicone.com to get more details how to get tech assistance.
Monday - Friday*
11 am - 5 pm GMT
6 am - 12 pm EST
* - Business days.
Please note, tech engineers might not be available at all times. When we schedule remote desktop session, it is scheduled for specific timeframe. Please makes sure to contact us within this timeframe to get tecnical support.
WatsApp, FaceBook, other messangers: We do not provide IM support.
Check more about our policies:
License Agreement at: https://emagicone.com/license-agreement/
Service Level Agreement at: https://emagicone.com/service-level-agreement/
Related Articles:
Report abuse