Here you can find the information on when we are available:
| Methods of contact | Days | Hours (GMT 0) | Hours (EST) |
| Phone support | Monday - Friday | 10 am - 5 pm GMT | 6 am - 12 pm EST |
| Chat support | Monday - Friday | 10 am - 5 pm GMT | 6 am - 12 pm EST |
| Technical support | Monday - Friday | 11 am - 3 pm GMT | 6 am - 12 pm EST |
Note: Support team is working on business days only.
Methods of Contact:
- Phone - +1 855 814 4511
Important! We do not call back. Please use other method of contact if support agent is not available via phone. Due to staff limitations phone may not be immediately available at all times. - Chat - Live chat icon is available on all our pages (bottom right corner). Live chat support covers sales and general questions. Please note that due to staff limitations live chat may not be immediately available at all times.
- Ticket - You are welcome to submit tickets 24/7 at: https://support.emagicone.com/submit_ticket or using any contact form on all our sites. Guaranteed response time is 42 hours (business days).
- Forum - We welcome active users to participate in public discussion of our products at: https://support.emagicone.com Note that forum questions have lower priority than email tickets, thus replies on forum may take a few business days. If you have critical question, please submit a ticket (to get reply within 42 hours) or contact us via live chat!
Check more about our Service Level Agreement at: https://emagicone.com/service-level-agreement/