I Lost My License Keys and Installation Package, Where can I Find Them or How Can I Opt Them Back

I Lost My License Keys and Installation Package, Where can I Find Them or How Can I Opt Them Back

When you buy the license or order trial, you indicate e-mail address under which your license account is created and to which your software is linked. After the request you get the license keys and a download link to your email indicated while purchase or request. Please keep the email to be able to get the license key later on. Also please download the application and save it for further use as eMagicOne reserves the right to keep a copy of the software within 6 month only.

If you need to change the e-mail address your license are associated to, please check related article at: https://support.emagicone.com/926361-Need-to-Switch--Transfer-My-Licenses-to-Other-Email--Change-Email


If you have lost access to the email, please contact us via ticket and provide us the following information:

  • your order ID

  • order confirmation e-mail (the one that you receive after the purchase) or copy (screenshot) of transaction received from your bank/paypal with order details and transaction ID.

  • old e-mail address the products are registered to

 After you leave your request at - https://support.emagicone.com/submit_ticket  with all the mentioned details, it will be reviewed and you will get response with updated information within 24 business hours.

Important Note: In case you do not have access nether to your email nor to your Paypal and bank account, eMagicOne will not be able to provide you with any registration information and you will need to purchase the product once again.


In case you lost your installation package and your update period is over, you need to order appropriate Update Service to get access to the latest version of Store Manager https://store.emagicone.com/catalogsearch/result/?q=update

Place the order with your actual email to get updates applied automatically.