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We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
When ordering a license or downloading a free trial, you indicate e-mail address under which your license account is created and to which your software is linked. If you need to change the e-mail address your license is associated to, we disable all your purchased products under old account, create new one with requested e-mail address and move your licenses there. Both accounts remain in our licensing system, and we do not remove old accounts to keep records of all actions with your products.
Note: eMagicOne retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations. Please check Privacy Policy for details: https://emagicone.com/privacy-statements/
So if you would like to change e-mail address that you used to order license from or move your licenses to any email, you have to contact us with request and provide us:
Your order ID.
Order confirmation e-mail (the one that you receive after the purchase) or copy (screenshot) of transaction received from your bank/paypal with order details and transaction ID.
Old e-mail address the products are registered to.
New e-mail to switch the licenses to.
After you submit your request using our official contact form or email support@emagicone.com with all the above information, it will be reviewed and you will get response with updated information within 24 business hours.
Important Note: Your license keys will be changed once the e-mail is switched and you will need to register your Store Manager licenses and addons once again. The new software license keys will be issued to you via e-mail
In case you lost your installation package and your update period is over, you need to order appropriate Update Service to get access to the latest version of Store Manager https://emagicone.com/plugins/
Place the order with your new email to get updates applied automatically.
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