Knowledgebase

Knowledgebase

Do I have to upload my Store Manager from my desktop to my website?

No, you do not need to upload Store Manager to your website, it should be running on your local Windows-based (home/office) machine.

How do I import products from dBase/FoxPro or Access database?

You can open dBase/FoxPro table in Excel and save its data into .csv format which can be used for importing into Magento, PrestaShop, WooCommerce with Store Manger tool. Find free trial at https://store.emagicone.com

No space left on device error

One or more partitions on your server is out of space or doesn't have enough space to complete this operation. You or your host will need to find out which partition is low on disk space and either add more space or free up some. Contact your hosting company to assist you with free space on your server.

Do you have any volume discounts?

Yes, we offer great discounts for volume buyers. Please contact us via e-mail (http://support.emagicone.com/submit_ticket) or use live chat icon at the bottom of this page to discuss.

[Video] Store Manager by eMagicOne - How Bridge Connection Works to Show products

Find video at: youtu.be/EZmxobBxnIg (//youtu.be/EZmxobBxnIg) Check how Bridge connection works on basic product preview operation. Find out how Get Data from Web operation is performed ( the process of CTRL + G ) and how bridge file works. Also find what is store Manager at: support.emagicone.com/786043-What-is-Store-Manager (//support.emagicone.com/786043-What-is-Store-Manager) Free trial version of all Store Manager applications is available.

VAT - FREE Checkout via PayPal

When you add product to cart, our payment processor includes VAT, depending on your location. At our website prices are indicated without VAT. The “Including VAT” in the cart is displayed with the new VAT requirements for the EU. In case you have got VAT ID registered at VIES (http://ec.europa.eu/taxation_customs/vies/vatRequest.html), you can avoid paying taxes. Follow these steps to make VAT-FREE purchase via PayPal: 1. We recommend changing currency to dollars for you not to lose money...

Why I cannot request free trial? Can you grant me a new key?

Store Manager products are offered free of charge for 14 days. Within that period you have time to evaluate the product, contact us for questions free of charge and decide if the product fit your needs. In case the trial period was not enough you can contact our support at contact@emagicone.com and we'll gladly show you how to work with product and extend it for limited time. In case you're not able to request free trial, check the following points: - You're using false e-mail. Our produc...

Database Mismatch - Wrong Shopping Cart version (old/new) or Store Manager Version (old)

If you can see error that your database version doesn't match the version expected by Store Manager, it means that it is unsafe to proceed your work and you need to resolve the issue immediately. Why this error occur? In most cases this error occurs when you're using old version of Store Manager with new version of Shopping Cart. Store Manager version (for example released in 2014) may not know about database structure that is implemented in newest shopping cart version released in 2016. Sto...

Add Watermark to the Product Images

Add watermark to your product images to protect them on the web space. Go to Settings tab of Store Manager and choose Preferences. In the sections list choose the 'Image Watermark' selection. The following settings form will be opened: Find the necessary file destination and specify the filename with your company logo. Use the 'browse' option to open the drive system at your computer. By helping with special lower options you can adjust the image's watermark in the desired po...

Licenses Were Switched to Other Email

eMagicOne company switches the licenses or changes e-mail address (the software is registered at) ONLY on condition that the requester has provided us all requested details: * Order ID * Order confirmation e-mail (the one that you receive after the purchase) or copy (screenshot) of transaction received from your bank/paypal with order details and transaction ID * Confirmation from the reseller, if the order is placed on the reseller's or partner's site If software licenses were move...

Need to Switch My Licenses Under Other Email/ Change Email

When you buy the license or order trial, you indicate e-mail address under which your license account is created and to which your software is linked. If you need to change the e-mail address your license are associated to, we disable all your purchased products under old account, create new one with requested e-mail address and move your licenses there. Both accounts remain in our licensing system and we do not remove old accounts to keep records of all actions with your products. So if you w...

How to transfer data from Store Manager to another PC

To be able to recover data in Store Manager (connection(s) to one or multiple stores, import/export configurations, database backup etc), when you are moving to another computer or want to transfer all possible data from old (test) store to the new one, or software has been changed or updated, you should take some precautionary measures. To accomplish them, follow these instructions: 1. Move Store Configurations (all connection settings that are used to make changes to your live site) To...

Why is Store Manager Price Higher at the Checkout Page?

There could be several reasons why the price at the checkout is higher. Here you can find some of them. 1) Currency exchange rates If you pay in other currency than dollars, our payment processor recalculates the total according to the exchange rates they have. These rates may differ from the ones you expect or that your bank offers. How it can be solved? You can change the currency to dollars. In that case, the exchange rates of your bank will be applied. 2) Taxes applied A...

Database connection: Direct, Bridge, Direct Connection through HTTP Tunnel. What is the difference?

To start working with your store first of all you have to select what type of connection you would like to set-up. Currently Store Manager allows to set-up: * Direct Connection * Bridge connection * Store Manager Connector Direct MySQL database connection. Most of hosting companies allow direct connections to MySQL database. However in most cases you have to go to your control panel and add your home/office computer IP address or domain name to Access List - list of IP addresses allo...

Can I use discount to purchase any product or service? Can I use discount and order bundle to have one license for free?

Discount cannot be used to order Update Service, Upgrade Service or any other Pre-Paid Services (installation service, training service, configuration service, import service and other pre-paid services as those services are calculated basing on the time of tech engineers and complecity of the task). Also discount cannot be used together with any other special offer or bundle package in one order. Also please check related article: Where can I use my discount coupon? (//support.emagicone.com/853...

Where can I purchase products using discount coupon?

You are welcome to use discount coupons to purchase products developed by eMagicOne at: * mag-manager.com (https://www.mag-manager.com) * prestashopmanager.com (https://www.prestashopmanager.com) * zencart-manager.com (https://www.zencart-manager.com) * virtuemart-manager.com (https://www.virtuemart-manager.com) * opencartmanager.com (https://www.opencartmanager.com) We provide special offer discounts (1+1 packs), holiday discounts Please also check related articles: Can...

No Reply from eMagicOne? Why haven't I received any e-mails and responses from eMagicOne?

If you haven't received order confirmation e-mail or our replies to your requests: * Check your Spam Folder * Give us 24 hours to reply you back. Please check our Service Level Agreement for details (http://emagicone.com/service-level-agreement/), check if we have any holidays ( blog.emagicone.com (http://blog.emagicone.com) ) * Make sure that you have e-mailed us at: contact@emagicone.com or support@emagicone.com * If you/your ISP use any spam protection, make sure that you have add...

How to upgrade Store Manager? What is Upgrade to higher version? How to Upgrade from Standard to PRO version?

If you are using Standard Edition of Store Manager for Magento and made up your mind that you'd like to have more functionality without any limitations, there is no need for you to buy new Pro-version of Store Manager. We developed the solution for you which allows to upgrade to the higher version easily and quickly. Now you may change the license type to more powerful Pro-edition simply by purchasing our Upgrade Service (http://www.mag-manager.com/buy-now-store-manager/upgrade-from-standard-to-...

How can I install add-on?

Add-on already included in main application executable. You can find it in Tools tab of the main menu in Store manager. You need to enter valid License Key only. You can find License Key in order confirmation email.

Operation Hours

Here you can find the information on when we are available: Department Days Hours (GMT 0) Hours (EST) Phone support Monday - Friday 10 am - 5 pm GMT 5 am - 4 pm EST Chat support Monday - Friday 10 am - 5 pm GMT 5 am - 4 pm EST Technical support Monday - Friday 11 am - 3 pm GMT 6 am - 2 pm EST Our local time is (https://www.timeanddate.com/worldclock/ukraine/kyiv) If you are not sure what time we are a...

Prepaid Services

eMagicOne offers a number of PrePaid services to save your time and have all the work done with no efforts. Here's a list of services that we offer: * Basic Assistance - Covers single task/job to be done by professionals to save your time. It may cover single expression for import configuration or any other minor assistance.Pleasecontact us (http://support.emagicone.com/submit_ticket)for details. * Connection Configuration & Setup - Save your time on configuration, let professionals make it ...

What is Store Manager?

Store Manager is the application that should be installed on your PC with Windows operation system. It is aimed at the simplification and acceleration of your store administration. This solution was specially designed to extend the functionality of your admin web interface by smart desktop advantages and make your general store management more convenient than from difficult-to-use store backend. Using it you can handle mass changes of your products, categories, orders and customers, take advant...

Do I need to install Shopping Cart for my website BEFORE I can use Store Manager?

Yes, you have to install one of the supported Shopping Carts. Software can manage existing store but cannot install a new one. Currently we offer software for the following Shopping Carts: * Magento - www.mag-manager.com (https://www.mag-manager.com) * PrestaShop - www.prestashopmanager.com (https://www.prestashopmanager.com) * WooCommerce - woocommerce-manager.com (https://woocommerce-manager.com) * VirtueMart - www.virtuemart-manager.com (https://www.virtuemart-manager.com) *...

What is primary license, additional license and trial license?

Full version of application should be registered using appropriate license key. eMagicOne offers the following license keys: - Primary License (Store Manager and Store Manager Addons) - allows you to register one application and can only be used on a single computer (PC or laptop). If you would like to reinstall application with addon and move your license, you need to reset your license key - Additional License (available only for Store Manager) - allows customers who have purchased Prim...

How many websites I can manage with single Store Manager license?

According to our policy we allow you to manage as many stores as you wish on one Store Manager license, but you will need a separate license for each computer: 1 license=1 computer. For your other computers we offer Additional licenses that are much cheaper than Full Primary license. Also there is a 1+1 pack that allows you to save even more. Please, note: In case you are using Magento or Prestashop shopping cart, you will need to purchase Professional edition of Store Manager in order to man...

Do I have to upload my Store Manager from my desktop to my website?

No, you do not need to upload Store Manager to your website, it should be running on your local (home/office machine).

Registration problems. I'm unable to register Store Manager application, what's wrong?

This article describes most common registration issues of Store Manager software program. Please note that, trial versions, that we provide, are similar to the full versions (just have limitations in time), so please, follow the article as for full versions. After purchase you will receive email with download link to full version. You should download full version using that link and only after that you may proceed with registration. Make sure you have specified valid email address otherwise...

Do you have Store Manager version for MacOS?

Store Manager requires a PC Emulator to run on a MAC. Please note that this does reduce the performance of the Store Manager software. You can use the following compatible PC Emulators: Parallels Desktop ® for Mac VMware Fusion® You can vote for the suggestion to develop a MAC version of the Store Manager for PrestaShop and on the basis of the volume of request received we might consider the implementation: https://support.emagicone.com/724927-Store-Manager-for-PrestaShop-MAC-Version

How can I update my Store Manager? How can I download the latest version of Store Manager?

How can I update my Store Manager? How to download the latest version of Store Manager? In order to download the latest version of the Store Manager software please use the blue button (or green arrow) at the top left corner of the Store Manager software. Also worth mentioning that you will have access to the latest version of the software within 6 month from the date of your purchase. Within this period of time you may update your Store Manager as many times as you want. If you like you can p...

How can I register Store Manager Integrations / addons / plugins?

Before you can proceed with registration, you need to download and install addon/plugin. The thing is that all addons/plugins are built-in Store Manager application, so you do not need to install them separately. The only thing you should do is to order, download and install Store Manager (http://www.magneticone.com/store/advanced_search_result.php?keywords=store+manager). Once you're done you'll be able to proceed with registration. Addons registration 1. Once you are done with installation, ...

How can I reset my License? (due to hardware change etc)

On the Store Manager startup you will see registration form. In this form you can specify the license key that you have purchased. In case this key was already used on another PC, you will be offered to reset your key and register on this machine. Note, the key will stop working on the original machine. By clicking on this button you will clear old license information, while license keys won't change. Note: If you need software to be used or installed on the other computer as well as on the ol...

Registration problems. I'm unable to register Store Manager application, what's wrong?

This article describes most common registration issues of Store Manager software program. - The only information required for registration is license key. After purchase you should receive email notification with your license key(s). - Check whether you entered your registration information correctly. - Registration requires internet connection. To perform Store Manager/Addons license verification software contact our licensing server, make sure you are connected to internet and ...