If you haven't received order confirmation e-mail or our replies to your requests:
- Check your Spam Folder
- Give us 24 hours to reply you back. Please check our Service Level Agreement for details, check if we have any holidays ( blog.emagicone.com )
- Make sure that you have e-mailed us at: firstname.lastname@example.org or email@example.com
- If you/your ISP use any spam protection, make sure that you have added the e-mail to the white list or that our server was not blocked. Please contact your ISP to assist you.
Looks like we are trying to reach you back (in case 24 business hours have passed), but something is preventing our mails from being delivered.
You have checked all the above and still cannot see why you do not receive our e-mails?
- Please try to contact us using any other e-mail (gmail, yahoo, or any other public mail box)
- Check your reply online at support.emagicone.com
- Contact us via social channels - Facebook.com, Twitter or any other
- Contact us with the query via live chat at http://support.emagicone.com to get it resolved (please check our operation hours to make sure that support engineer is online now)
In order not to miss the response from us, please add the following emails: firstname.lastname@example.org and email@example.com to your Address Book.
Hope to hear back from you once you receive our reply!
Thank you for your patience.