Where can I submit a new ticket?

Please send us an email to support@emagicone.com and our support team will reply you within 48 business hours.

We do our best to reply our customers as soon as possible.

Note: We’re migrating our support portal. The new portal includes updated articles, how-to guides, and a dedicated FAQ section. For the most common licensing, download, and registration questions, please visit our support portal at: https://support.emagicone.com

Important! Support account, forum, feature request sections will no longer be available on the eMagicOne Support Portal. If you wish to download your ticket history, please contact our support team via email support@emagicone.com and request your ticket history. Requests are accepted till 01/08/2026. Once the migration process is complete, accounts are deactivated, historical data may no longer be retrievable.

Our team is available through the following channels to assist you:

AI Support Chat Agent — launching soon

Email: support@emagicone.com

Phone: +1 855 814 4511

Official Social Media accounts for sales and general questions only

Read more details at: https://emagicone.com/emagicone-support-center-migration/ 

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