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We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
Your license is lifetime and you can continue using your license with the version of the software that was available for download during the active Update and Support period of your license.
We strongly recommend to keep installation package that you have downloaded after purchase for futrue reference. You can use it as is lifetime.
We advertise that the Support and Update service period is limited on all our order pages. Also we do not guarantee the access to any specific version of the software after 12 months from the release date / date of purchase.
The Support and Update service limitation is clearly stated in eMagicOne license agreement, that each customer should read and agree to complete the installation:
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After the purchase the customer receives 12 months of free update and support service, which means that during that period, the download link to the application and/or the latest version of the product will be available for the owner of the license. When this period expires and the owner of the license would like to continue having the ability to download the software and get free chat and email support, then it is required to purchase and apply update and support services for an additional fee.
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If you would like to get access to the latest versions, you need to order support and update service.
Here you can find how to order and apply the Support and update services for all eMagicOne products.
Contact eMagicOne support if you need futher assistance: support@emagicone.com
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