We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
See available options below:
1. Add your isp subnet (not exact ip address)
For CPanel it is done by adding ip's like %.%.%.% or 192.168.1.% where you should replace "192.168.1." with ip assigned by your isp's. Please go to your Control Panel, find Database connection sections and specify the above IP by mask to the list of allowed IPs.
2. Use Bridge or Connector module
It might also have blocking by IP if you are using CDN (Like Cloudflare), at least give it a try.
3. Use SSH tunnel
This is a bit more complicated, will work if you have shell access to your box (assuming thats unix-based system – linux, bsd etc)
It is most secure way of connection and we would recommend to use it if other connections are not available.
Feel free to contact our suport team for assistance: support@emagicone.com