If you use Cloudflare service with your online store, it may block access to the PHP bridge file. If this happens, Store Manager won’t be able to connect to your store database and display it in the grid.
The solution is to set bypass settings in Cloudflare:
Log into your Cloudflare account, go to “Page Rules”, and click the [Create Page Rules] option:
If you use PHP-MySQL Bridge connection, paste the link to the bridge file in the format <site URL>/<bridge filename> and press [Save] to apply the rule:
If you use Connector Module enter <site URL>/connector* and press [Save] to apply the rule:
After you saved the rule, go back to Store Manager and select the [Get data from Web] command on the toolbar.
If the command is executed and the data from your store is displayed in Store Manager, it means the connection was established successfully.