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We are migrating our support portal. You can reach eMagicOne support team via email: support@emagicone.com
What does the error mean:
ChatGPT Error: The model 'XXX' does not exist or you do not have access to it.
ChatGPT API Access requires a paid plan to be selected. Unlike the web version, OpenAI grants you access to the models via API based on your plan/subscription.
The error means that your OpenAI (ChatGPT) account does not have access to the model that you are trying to use.
How to fix the error?
Please choose newer model on the plugin settings page or check your account if you have access to the model and that you have subscribed to a paid plan.
In order to use latest models, please follow few steps:
1. Login to your OpenAI account and navigate to your account page
2. Select your paid plan (it can be subscription or pay as you go - might chagne over time)
3. Add funds to your account. It should be at least $5* available on your account in order to be able to use the ChatGPT API.
*Paid plan APO access and limitations and minimal cost might change over time.
If you're a Pay-As-You-Go customer and you've made a successful payment of $1* (* - might change over time) or more, you'll be able to access the API.
If you have selected a monthly subscription, you can cancel it and you will be able to proceed using as Pay-As-You-Go customer.
You can check available models at: https://platform.openai.com/docs/models/overview
Find OpenAI plans and pricing at: https://openai.com/pricing
Important: eMagicOne does not charge any extra fees for using the OpenAI service. In case you have questions related to access to any specific model or pricing policy, please contact OpenAI support.
You can see different error? Find more ChatGPT API error codes here: https://platform.openai.com/docs/guides/error-codes/api-errors
If you have any further questions about ChatGPT plugin, please contact our support for assistance via email support@emagicone.com
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