Import products by XLS
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Jul 26, 2014
Selçuk wrote

I can import my new products to mystore with eMagicOne Store Manager, I give image url, but product hasn't got any images. What must i have for this problem?

1 Answer
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Jul 28, 2014
Dmytro Grycelyak agent wrote
Hello Selçuk,

You have to make sure that:
- FTP connection is configured properly:
- "Import images" option is enabled and the default image path field is empty:
- Product images column is assigned:
- Image URL's are working and can be opened in Web browser
- FTP Tasks Queue has been emptied after import:

If the issue remains, you should submit a ticket at: and attach your .csv file, import settings file (may be saved at the last step of Import Wizard) and the store configuration file*, so we could check the issue more deeply.

*You can save you store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration: