FTP Errors
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Jun 08, 2013
Ron wrote
We were using tunnel.php to operate store manager connection to Prestashop, and this has worked great for 6 months. However our host has now decided that is against their policies.

I have switched to Direct Access and it is great.

Except, and I know that this should not be related, we are now getting ftp errors and the host keeps blocking our IP. As far as I can tell his is the only change we have made, tunnel to Direct. I can try bridge but it is so much slower

The problem only seems to come about when I am doing imports via CSV - and the CSV file format has not changed. It works, most of the time just fine and then

"cpanel45 lfd[47582]: (ftpd) Failed FTP login from 213.40.161.24 (GB/United Kingdom/ip213040161024.adsl.supanet.net.uk): 10 in the last 300 secs - *Blocked in csf* [LF_FTPD]"

Any ideas from you side?
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5 Answers
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Jun 10, 2013
Andrii Yanosh agent wrote
Hello Ron,

Please attach the screen capture of the error you see, so we could check it.
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Jun 10, 2013
Ron wrote
There is no on screen error. Everything works for a while, then store manager just stops working as it loses database connection when the Server Host (UK2.net) block our IP

The error message I quoted comes from their logs
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Jun 11, 2013
Andrii Yanosh agent wrote
Thank you for letting us know.

You have to contact your hosting provide and ask them to advise you on this regard (probably the issue is related to the server firewall).
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Jun 11, 2013
Ron wrote
Thanks Volodymyr, they say the software is sending incorrect username and password for the ftp - sometimes!

Never mind, I will monitor it. We have just moved the domain to them, so it may well just be a settling down thing. I will try using bridge connection also for updates.

Thanks for now
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Jun 13, 2013
Andrii Yanosh agent wrote
Thank you for keeping us informed.

By the way, PHP MySQL Bridge connection is the fastest connection method for large databases, as all processes are running locally.
However, bridge connection requires manual synchronization (Get Data from Web and Post Changes to Web).