Option to limit/cancel the number or reconnection attemp to database

Jun 17, 2014

N L wrote

Hi

Every time my IP change, my hosting server end up blocking my IP because StoreManager try to connect to it too many times. My new IP now being on the allowed ip list, too many attemps to connect end up with banning my IP.

Could there be options to:
1. change the "5" connection attempts to the number I want (1 or 2 would be enough)
2. put an option to -stop- the connections attempt when they are running else then closing the app totally. I guess the cancel button is there for that reason but it's not working as you can see on the picture. It's not enable.

Thanks

cannot cancel reconnection attempt.png

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17 Answers

Jun 18, 2014

Alex Pryshlivskiy agent wrote

May be in this case is better to change the number of unsuccessful connections from 5 to 2 on server side ?

Jun 18, 2014

N L wrote

The server does not make the decision about how many times SM will try to reconnect, does it? I'm a bit confused here.

And about the cancel button, am I right thinking there is a bug and that it should be available normally?

Jun 19, 2014

Alex Pryshlivskiy agent wrote

May be in this case is better to change the number of unsuccessful connections from 5 to 2 on server side ?

Jun 19, 2014

Alex Pryshlivskiy agent wrote

This is not bug, it's normal behavior of Store Manager.
We have 5 attempts after unsuccessful connection.

Jun 19, 2014

N L wrote

The bug I refer to is about the "cancel" button not being available during the reconnect process. There is no way to cancel it before the 5 tries have been done once it's launch. I would like to be able to cancel after I see the first one if I see it's not working.

You can see on the picture that the cancel button is *not* clickable

Jun 20, 2014

Ira Kobylianska agent wrote

Hello,

Thank you for your comment.

Please click to 'Open Preferences' or 'Close the program' when you receive an error:
http://screencast.com/t/nXMtxkrOdMf
after that, please add your new IP and try to connect once again.

Let us know if you have more questions
---
Sincerely,
Ira Kobuljanska
Senior Support Manager
eMagicOne

Jun 20, 2014

N L wrote

Thanks, but it's not the problem I was talking about :)

Jun 30, 2014

Alex Pryshlivskiy agent wrote

This is not bug, it's normal behavior of Store Manager.
We have 5 attempts after unsuccessful connection.
Do you want to get access to manual change of number of attempts ?

Jun 30, 2014

N L wrote

I was talking about the CANCEL button not being available during the reconnection process. So there is no way to cancel it DURING the 5 reconnections. It is annoying :)

Jul 01, 2014

Alex Pryshlivskiy agent wrote

Could you give me video example of this problem ?

Jul 01, 2014

N L wrote

Yes but I will send you by email, I will not post it here.

Jul 01, 2014

N L wrote

Done

Jul 02, 2014

Alex Pryshlivskiy agent wrote

Thanks . I've got it

Jul 18, 2014

Olivier Decroupette wrote

I have the same problems : 1/ with the cancel button or close program which take about 3 minutes 2/ with the # of attemps blocked by the hosting provider.

Jul 21, 2014

Alex Pryshlivskiy agent wrote

Is it possible to get access to your hosting to reproduce such issue from our side?
If yes - please contact me again.

Jul 22, 2014

Olivier Decroupette wrote

how do i contact you privately? i don't want tio put my connection info on the forum.

Jul 23, 2014

Alex Pryshlivskiy agent wrote

My email is kibi@emagicone.com
please send email.