Program is very slow
Nov 02, 2016
wrote
When using the program, everything is loading so very slow.
When updating a product, or select a category with products loading time is way to slow.

Is this a thing of the program it self or what can it be?

Kind regards,
Tim
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2 Answers
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Nov 03, 2016
Andrii Yanosh agent wrote
Hello Tim,

Probably you're using Direct connection through HTTP Tunnel which is the slowest connection method, intended to be used on servers which do not allow direct connection or prohibit method Post (required by Bridge).

You should try to configure database connection using Bridge Connector (like for PrestaShop Cloud, however, it works with self-hosted solutions as well), which does not require FTP connection and uploads product images up to 20x times faster.

Find more details on how to configure Cloud database connection in the article below:
https://www.prestashopmanager.com/useful-articles/quick-start-guide/how-to-connect-store-manager-to-prestashop-cloud-store/
Nov 09, 2016
System wrote
Hello,

We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team