Mar 11, 2016
Alex Pryshlivskiy wrote
Customer suggestion:
the error is not only from the automated but sometimes happens even in realtime. The workaround at the moment is to close and restart the app...but it's not a real fix. You can't be forced to remember that, for safety, you need to keep the app closed before the automation OR close it and restart...
you have two ways for fix, at least:
1) recognize the original issue source/cause... I don't know since I can't access your source code and don't know what process keeps the file open without any reason
2) call any downloaded file with unique name (eg. downloaded_datetime_random number.csv) and assign that to the tasks, then periodically clear the old downloaded files from the directory
the error is not only from the automated but sometimes happens even in realtime. The workaround at the moment is to close and restart the app...but it's not a real fix. You can't be forced to remember that, for safety, you need to keep the app closed before the automation OR close it and restart...
you have two ways for fix, at least:
1) recognize the original issue source/cause... I don't know since I can't access your source code and don't know what process keeps the file open without any reason
2) call any downloaded file with unique name (eg. downloaded_datetime_random number.csv) and assign that to the tasks, then periodically clear the old downloaded files from the directory
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2 Answers
Mar 11, 2016
Alex Pryshlivskiy
agent
wrote
Please let us know if you have encountered a similar problem.
Your comments and voices accelerate the implementation of the suggestion.
Your comments and voices accelerate the implementation of the suggestion.
Mar 16, 2016
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team