Apr 21, 2016
Antonio Carrión
wrote
Hi!
i'm working with Store Manager and is really helpful. However, i'm experiencing an issue that don't know hot to solve. I made a bulk import of configurable products that depends on size and color. Everything went ok, but in frontend, in category page, i get "Please specify the product's option(s)." message instead of opening a fancybox to select my options if i try to add a product to cart. I can select my options and buy the product if go to product page. I created a product from backend and the message doesn't appear, so i guess that is some field missing in my import.
"Googleing" for a while I realized that i need to specify "has_options" and "required_options" for each product in my csv with value "1", so i did, but Store Manager skip this fields, as doen't recognize them as valid ones.
How can i fix this issue and make Store Manager create products with required options enabled? Or perhaps am i wrong and have to do other thing?
Thanx in advance,
Antonio
i'm working with Store Manager and is really helpful. However, i'm experiencing an issue that don't know hot to solve. I made a bulk import of configurable products that depends on size and color. Everything went ok, but in frontend, in category page, i get "Please specify the product's option(s)." message instead of opening a fancybox to select my options if i try to add a product to cart. I can select my options and buy the product if go to product page. I created a product from backend and the message doesn't appear, so i guess that is some field missing in my import.
"Googleing" for a while I realized that i need to specify "has_options" and "required_options" for each product in my csv with value "1", so i did, but Store Manager skip this fields, as doen't recognize them as valid ones.
How can i fix this issue and make Store Manager create products with required options enabled? Or perhaps am i wrong and have to do other thing?
Thanx in advance,
Antonio
Reply
2 Answers
Apr 22, 2016
Ira Kobylianska
agent
wrote
Hello Antinio,
Thank you for your post
Please make sure that you assigned configurable attribute name and code correctly during import - name and code should be exactly same as you have at your database - case sensitive and should be added in same order for both columns.
If the issue still remains, please submit a ticket at:
https://support.emagicone.com/submit_ticket
and provide us with your store connection configuration (you can save it at Preferences[F12] / Actions / Save current configuration), import configuration (you can save it at the last step of import wizard - http://screencast.com/t/859soIifs ), .csv file and admin access to your store, so we could check it.
Waiting to hear from you
Thank you for your post
Please make sure that you assigned configurable attribute name and code correctly during import - name and code should be exactly same as you have at your database - case sensitive and should be added in same order for both columns.
If the issue still remains, please submit a ticket at:
https://support.emagicone.com/submit_ticket
and provide us with your store connection configuration (you can save it at Preferences[F12] / Actions / Save current configuration), import configuration (you can save it at the last step of import wizard - http://screencast.com/t/859soIifs ), .csv file and admin access to your store, so we could check it.
Waiting to hear from you
Apr 27, 2016
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team