Thank you for contacting us.
We can not say for sure what caused the issue for you, so please submit us a ticket at:
http://support.emagicone.com
and provide us with your Store connection configuration (you can save it at Preferences[F12]/Actions.../Save current configuration) and import configuration attached, so we could proceed.
Please do not post any data here since it is a public forum - so all our customers could find your reply.
Waiting to hear from you