ERROR AFTER AUTOMATED PRODUCT IMPORT

ERROR AFTER AUTOMATED PRODUCT IMPORT

Home > For Customers > PrestaShop Store Manager > PrestaShop Users Forum > Automated Product Import for PrestaShop > ERROR AFTER AUTOMATED PRODUCT IMPORT

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May 10, 2018
Perrone Vincenzo wrote
Hello, at the end of an update of the db I received the following error message:

#08S01Got a packet bigger than 'max_allowed_packet' bytes

why? what is this error?

thanks
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3 Answers
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May 11, 2018
Dmytro Grycelyak agent wrote
Perrone Vincenzo,

You should try to change the Post Block Size value in the Preferences(F12) of the Store Manager form 512 to 128 KB: http://screencast.com/t/Qa3EtYdTpr9M
then Get Data from Web in order to apply a new chunk size.
Then make changes once more and try to Post Changes to Web once more.
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May 11, 2018
Perrone Vincenzo wrote
Hi Volodymyr Demyanov,
i am in direct connection, i am not in bridge connection

thanks
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May 14, 2018
Dmytro Grycelyak agent wrote
Hello Perrone Vincenzo,

Please submit a ticket at https://support.emagicone.com/submit_ticket so we could request the additional details and check the issue for you.