Database login failed
Jun 13 (10 months ago)
Nina wrote
Hello.
I try to install eMagicOne for PrestaShop and there is Connection refused when I enter my database user and password. They are correct. What can be wrong? Please see print screen attached.
It's very urgent, I\ll be really apreciate if you could give a quick answer. Thank you!
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3 Answers
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Jun 15 (10 months ago)
Nadia Bezpalko agent wrote
Hello Nina,



Thanks for your question. Probably you did not add your IP address to the access list on the server.

*check how to do it in the article below or ask your hosting provider for it https://support.emagicone.com/234222-How-to-add-my-IP-address-to-Access-List-and-allow-direct-MySQL-connections



If the issue remains, please send to us the following details on contact@emagicone.com(do not send them here)



- back office login details (link, username, password)

- FTP details (server address, FTP user, password)



Waiting for your email.
Jun 18 (10 months ago)
Nina wrote
Thanks!
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Jun 18 (9 months ago)
Nadia Bezpalko agent wrote
You are welcomed :)