Jun 13, 2020
Nina
wrote
Hello.
I try to install eMagicOne for PrestaShop and there is Connection refused when I enter my database user and password. They are correct. What can be wrong? Please see print screen attached.
It's very urgent, I\ll be really apreciate if you could give a quick answer. Thank you!
I try to install eMagicOne for PrestaShop and there is Connection refused when I enter my database user and password. They are correct. What can be wrong? Please see print screen attached.
It's very urgent, I\ll be really apreciate if you could give a quick answer. Thank you!
Reply
3 Answers
Jun 15, 2020
Support Manager
agent
wrote
Hello Nina,
Thanks for your question. Probably you did not add your IP address to the access list on the server.
*check how to do it in the article below or ask your hosting provider for it https://support.emagicone.com/234222-How-to-add-my-IP-address-to-Access-List-and-allow-direct-MySQL-connections
If the issue remains, please send to us the following details on contact@emagicone.com(do not send them here)
- back office login details (link, username, password)
- FTP details (server address, FTP user, password)
Waiting for your email.
Thanks for your question. Probably you did not add your IP address to the access list on the server.
*check how to do it in the article below or ask your hosting provider for it https://support.emagicone.com/234222-How-to-add-my-IP-address-to-Access-List-and-allow-direct-MySQL-connections
If the issue remains, please send to us the following details on contact@emagicone.com(do not send them here)
- back office login details (link, username, password)
- FTP details (server address, FTP user, password)
Waiting for your email.
Jun 18, 2020
Nina
wrote
Thanks!
Jun 18, 2020
Support Manager
agent
wrote
You are welcomed :)