Database login failed
Jun 13 (10 months ago)
Nina wrote
I try to install eMagicOne for PrestaShop and there is Connection refused when I enter my database user and password. They are correct. What can be wrong? Please see print screen attached.
It's very urgent, I\ll be really apreciate if you could give a quick answer. Thank you!
3 Answers
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Jun 15 (10 months ago)
Nadia Bezpalko agent wrote
Hello Nina,

Thanks for your question. Probably you did not add your IP address to the access list on the server.

*check how to do it in the article below or ask your hosting provider for it

If the issue remains, please send to us the following details on not send them here)

- back office login details (link, username, password)

- FTP details (server address, FTP user, password)

Waiting for your email.
Jun 18 (10 months ago)
Nina wrote
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Jun 18 (9 months ago)
Nadia Bezpalko agent wrote
You are welcomed :)