Error reporting
Avatar image
Dec 04, 2014
wrote
Hi, the software is well done and very nice but I have encountered several problems and bugs that I'll go on to list:

my system configuration:

PC Asus Intel Core 2 Duo E8500 3.16ghz - 3GB RAM - Video Card Asus Geforce GTX 650 - 4 X 750GB HDD - SO

Windows XP Professional Ver. 2002 SP 3 / Windows 8.1 Enterprice 64bit
Store Manager in connection bridge

1 - the online help refers to a previous version;
2 - many times Store Manager crashes;
3 - when you refresh the window, the skin of the menu change fonts and icons;
4 - when I go to import the products in the update, although these same code, duplicates them;
5 - caricamneto images too slow;
6 - after loading the products with these images are not displayed in the front office until I go in

back office on an article, and save any image again of that product
7 - on import and aggiornameto quantity of products to have the opportunity to choose which supplier or warehouse

update
8 - With Store Manager ver 2.15.2 b: 1000 when passing the products to another category (drop) the new category

is highlighted on mouse and the list of products does not refresh by updating the products that are in

category of departure.

There is a portable version?
there is a stand alone?
I need more time to test it better
--------------
Salve, il software è ben fatto e molto bello però io ho riscontrato diversi problemi e bachi che vado subito ad elencare:

la mia configurazione di sistema:

PC Asus Intel Core Duo 2 E8500 3.16ghz - RAM 3GB - Scheda Video Asus Geforce GTX 650 - HDD 4 X 750GB - S.O.

Windows XP Professional Ver. 2002 SP 3/Windows 8.1 Enterprice 64bit
Connessione Store Manager a ponte

1 - la guida in linea si riferisce ad una versione precedente;
2 - molte volte Store Manager va in crash;
3 - quando si aggiorna la finestra lo skin del menu cambia font ed icone;
4 - quando vado a importare i prodotti in aggiornamento, pur avendo questi lo stesso codice, li duplica;
5 - caricamneto delle immagini troppo lento;
6 - dopo aver caricato i prodotti con le immagini queste non vengono visualizzate nel front office fino a quando non vado nel

back office su di un articolo qualunque e salvo nuovamente l'immagine di quel prodotto
7 - in fase d'importazione e aggiornameto quantità dei prodotti di avere la possibilita di scegliere quale fornitore o magazzino

aggiornare
8 - Con Store Manager ver 2.15.2 b: 1000 quando si passano i prodotti ad altra categoria (drop) la nuova categoria non

viene evidenziata al passaggio del mouse e l'elenco dei prodotti non fa il refresh aggiornando i prodotti che sono nella

categoria di partenza.

esiste una versione portatile?
esiste una versione stand alone?
Ho bisogno di altro tempo per testarlo meglio
Reply
1 Answer
Avatar image
Dec 08, 2014
Andrii Yanosh agent wrote
Hello,

Thank you for your report.

1 - the online help refers to a previous version;
A: Please specify the exact link where the help refers. Also attache the screen capture of the online help.

2 - many times Store Manager crashes;
A: Send us your log file via e-mail when Store Manager crashes again, so we could check it more deeply and advise you on this regard.

3 - when you refresh the window, the skin of the menu change fonts and icons;
A: Please specify the actions you performed before the fonts have changed.

4 - when I go to import the products in the update, although these same code, duplicates them;
A: You have to check if product identifiers are identical in the database and in the feed (check for spaced and specific characters).
Also you should create an import log and check why it happens: http://screencast.com/t/AmrEPo6BX

5 - caricamneto images too slow;
A: Image upload is a time consuming process and sometimes may take even 1-2 days to upload images for the vast amount of products. However this is a one time procedure as there is no need to update product images on a daily basis.

6 - after loading the products with these images are not displayed in the front office until I go in
back office on an article, and save any image again of that product.
A: We have to check it from our side in order to find out the reason. Submit a ticket at: http://support.emagicone.com/submit_ticket and attach your store configuration file*, so we could check it more deeply.

*You can save you store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration: http://screencast.com/t/Hmy0nUDBsHJc

7 - on import and aggiornameto quantity of products to have the opportunity to choose which supplier or warehouse
A: Currently Store Manager does not allow to assign products to the warehouse while product import, however you're welcome to submit it as a feature request and we will consider it in future:
http://support.emagicone.com/823795-PrestaShop-Manager-Feature-Request

8 - With Store Manager ver 2.15.2 b: 1000 when passing the products to another category (drop) the new category
is highlighted on mouse and the list of products does not refresh by updating the products that are in
category of departure.
A: Recently we've changed the principle of drag-n-drop. Now the product list will display the items from the current category (like in Windows).

Q: There is a portable version?
A: You can try PrestaShop Mobile Assistant for Android:
https://play.google.com/store/apps/details?id=com.PrestaShop.MobileAssistant