Nov 13, 2015
MujumamaBio wrote
Sometimes it happens that a client, who is walking inside the store, searching for products and bringing them to the cashier, slows down the payment process for other clients who are ready with their order and waiting to pay. This can be solved by splitting the POS window in two, so one can process 2 orders simultaneously. While I'm adding products for the slow client, I can add products to the second order on screen, and let the client pay without wasting his time.
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19 Answers
Nov 17, 2015
Alex Pryshlivskiy
agent
wrote
Sorry for double comment ... we've faced with a technical issue with our support system before.
So, I'll duplicate my answer just in case:
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It's not clear in this case - do you plan to have 2c barcode scanner?
So it's not good practice to have 2 POS windows are open at once.
Well, let's wait for user's comments and votes.
So, I'll duplicate my answer just in case:
------
It's not clear in this case - do you plan to have 2c barcode scanner?
So it's not good practice to have 2 POS windows are open at once.
Well, let's wait for user's comments and votes.
Nov 17, 2015
MujumamaBio
wrote
Even if you had 1 barcode scanner, you can scan use the scanner in the active window... So there is no need for a 2nd barcode scanner...
Nov 17, 2015
Alex Pryshlivskiy
agent
wrote
ok..
Please vote if you'd like to speed up the implementation.
According to our Policy, we implement a new features according to the volume of customer votes.
Please vote if you'd like to speed up the implementation.
According to our Policy, we implement a new features according to the volume of customer votes.
Nov 17, 2015
koutsoumpidis@yahoo.gr
wrote
So what happens if slow customer wants to leave and not buy at all?
What will happen with order #10? It will be erased completely?
What happens if online order comes through the same time? Will it take order #12 or #10 or which one?
What will happen with order #10? It will be erased completely?
What happens if online order comes through the same time? Will it take order #12 or #10 or which one?
Nov 18, 2015
Alex Pryshlivskiy
agent
wrote
Hello Yiannis!
Are you asking me or Janitro ? :-)
Are you asking me or Janitro ? :-)
Nov 18, 2015
koutsoumpidis@yahoo.gr
wrote
Hello, mainly I want to figure out what Janitro has in mind in these situations.. If he has a solution that I don't know and pass these problems.
The last question I'm asking both. Till now we didn't have any situation where we have an open POS and an online order goes through, so we don't know what will happen.
What we've encountered as problem is that we have an open POS and we create a new customer, if an online customer creates his address at that time, POS customer's address is erased and our order cannot proceed. We have to close POS, create a new address from "Addresses" for the customer we created and then make a new order.
Is there another way to create order and bypass that?
Thanks
The last question I'm asking both. Till now we didn't have any situation where we have an open POS and an online order goes through, so we don't know what will happen.
What we've encountered as problem is that we have an open POS and we create a new customer, if an online customer creates his address at that time, POS customer's address is erased and our order cannot proceed. We have to close POS, create a new address from "Addresses" for the customer we created and then make a new order.
Is there another way to create order and bypass that?
Thanks
Nov 18, 2015
Alex Pryshlivskiy
agent
wrote
you need to reserve 2 orders ids if you want to open two POS at once. When 1 order was canceled - in this case we need to use this empty order id or leave this id as empty... it's not good in this case.
By the way, have you seen terminals with 2 order creation option for 2 POS.
In this case we need to organize \ implement special concurrent order control system. This complicates and slows down the system
By the way, have you seen terminals with 2 order creation option for 2 POS.
In this case we need to organize \ implement special concurrent order control system. This complicates and slows down the system
Nov 18, 2015
koutsoumpidis@yahoo.gr
wrote
I think the only solution to this issue (and the two POS screens) is not to reserve any id at all, not even ids for the customers.
This process should be done when we click the "Create Order" button.
Then it should get the last customer_id, address_id and order_id and create all of them. Maybe this means that the POS window will take some time to close but it is better, and it takes sometime to open anyway.
FYI we have 6 operators that work the program and the POS (telephone/facebook/storefront orders) with direct connection to store database and we would like to have option to make new orders simultaneously.
Now if we open POS in more pcs we have the same order id. We didn't try to complete order in both computers just not to conflict them, I don't know what will happen if we do that.
This process should be done when we click the "Create Order" button.
Then it should get the last customer_id, address_id and order_id and create all of them. Maybe this means that the POS window will take some time to close but it is better, and it takes sometime to open anyway.
FYI we have 6 operators that work the program and the POS (telephone/facebook/storefront orders) with direct connection to store database and we would like to have option to make new orders simultaneously.
Now if we open POS in more pcs we have the same order id. We didn't try to complete order in both computers just not to conflict them, I don't know what will happen if we do that.
Nov 18, 2015
Alex Pryshlivskiy
agent
wrote
All the same with products for direct connection.
You'll be able to add some products for one Store by different admins.
Store Manager has special concurrent id control system. So in this case it's hard to add 1 product with similar id.
The situation the same for orders. So, technically it works for direct connection but it doesn't' work for bridge connection.
You'll be able to add some products for one Store by different admins.
Store Manager has special concurrent id control system. So in this case it's hard to add 1 product with similar id.
The situation the same for orders. So, technically it works for direct connection but it doesn't' work for bridge connection.
Nov 18, 2015
koutsoumpidis@yahoo.gr
wrote
So with direct connection PoS works even though it writes the same order id in different pcs?
Nov 19, 2015
Alex Pryshlivskiy
agent
wrote
no, if you have 1 store and 3 PCs with Store Manager.
In this case when POS opened by user - order id will be inserted only when order created.
So you'll be able to fill in orders by 3 operators. POS will get last order id BEFORE saving order to store each time. in this case you'll never get duplicated order id
In this case when POS opened by user - order id will be inserted only when order created.
So you'll be able to fill in orders by 3 operators. POS will get last order id BEFORE saving order to store each time. in this case you'll never get duplicated order id
Nov 19, 2015
koutsoumpidis@yahoo.gr
wrote
So what Janitro asks IS possible.
eg. we open 2 POS screens - #10 and #11
we complete the second and it gets order_id #10.
an online order comes with order_id #11
last we complete #10 and it gets order_id #12
is that correct?
Maybe you should hide order id when the POS is open because it confuses things?
Thanks
eg. we open 2 POS screens - #10 and #11
we complete the second and it gets order_id #10.
an online order comes with order_id #11
last we complete #10 and it gets order_id #12
is that correct?
Maybe you should hide order id when the POS is open because it confuses things?
Thanks
Nov 19, 2015
Alex Pryshlivskiy
agent
wrote
You are right. Order id # for pos in this case is not informative for mulit-POS-mode
see screenshot
It works fine if you have one POS. In case of 2 or 3 POSes - it's better to hide order id.
ok. I'll try to discuss with dev. team.
see screenshot
It works fine if you have one POS. In case of 2 or 3 POSes - it's better to hide order id.
ok. I'll try to discuss with dev. team.
Nov 19, 2015
MujumamaBio
wrote
Hi guys, thanks for the feedback. I think the problem I'm trying to solve affects certain kind of stores, not all of them. Nevertheless, I think many stores will face the same problem if they decide to use Store Manager as a POS.
This problem arises mainly in brick-and-mortar stores, where customers wander around the store gathering items to fill their cart. In order to make the check-out process quicker, we start adding items as soon as they arrive at the cashier. Meanwhile, another customer, who went to the store to buy one or two items, has to wait until the first customer finishes his order.
Having a dual POS will allow us to skip the first order, add the item of the second customer to a new order, cash in and let the second customer go.
If the first customer decides not to buy anything, we simply delete all items from the list an start adding items of the second or third customer.
I'll leave the technical details to the devs :p
This problem arises mainly in brick-and-mortar stores, where customers wander around the store gathering items to fill their cart. In order to make the check-out process quicker, we start adding items as soon as they arrive at the cashier. Meanwhile, another customer, who went to the store to buy one or two items, has to wait until the first customer finishes his order.
Having a dual POS will allow us to skip the first order, add the item of the second customer to a new order, cash in and let the second customer go.
If the first customer decides not to buy anything, we simply delete all items from the list an start adding items of the second or third customer.
I'll leave the technical details to the devs :p
Nov 20, 2015
Alex Pryshlivskiy
agent
wrote
ok. please send me in email... I'll contact you shortly.
Nov 25, 2015
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
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In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
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The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
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Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
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Feb 18, 2016
Impacto Del Sur
wrote
So is this solution custom tailored for a single user or is it a planned release?
Feb 19, 2016
Alex Pryshlivskiy
agent
wrote
POS Multi-window option was not implemented in Store Manager.
The following feature was added - special button - Create&Stay , Create&Exit for POS window. In this case you'll be able to control how to operate with POS window.
See screenshot.
The following feature was added - special button - Create&Stay , Create&Exit for POS window. In this case you'll be able to control how to operate with POS window.
See screenshot.
Feb 24, 2016
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team