Store Manager won't open anymore

Store Manager won't open anymore

Avatar image
May 14, 2016
Peggy King wrote
Used Store Manager some weeks ago. Went to use it today and it won't open up. Nothing.
Reply
4 Answers
Avatar image
May 14, 2016
Peggy King wrote
I tried downloading the update which downloaded and installed, but it won't open either
May 16, 2016
Jon Aldridge wrote
Hi,
I've got the exact same issue.
I've uninstalled Storemanager completely, restarted, and reinstalled, still nothing. I just double click the icon and nothing happens.

Help!
Avatar image
May 16, 2016
Alexandra Kold agent wrote
Thank you for contacting us and letting us know.

The issue relates to the antivirus program - it blocks the Store Manager launching. Please add the folder with Store Manager to an exception list of antivirus advanced settings . Follow this step - add exception > folder > Store Manager for Prestashop > ОК > Apply > OK .

Hope this clarify the issue for you. If we can be of more assistance - let us know.

Avatar image
May 16, 2016
Peggy King wrote
WOW - I'm floored. Isn't all the time you get a great answer that's easy to do and actually WORKS. Thank you so very much