Problem with import csv
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Jul 10, 2013
Roberto wrote
Good day,

i installed Store Manager by about ten days, but i have many problems to import file csv. I'm using Prestashop V., i edited csv to substitute > in | for categories, sub-categories and sub-sub-categories. I see the products in Store Manager, but not in Prestashop. I used PHP Bridge connection, step by step with get down and than Post. I tried to use Direct Connection to MySQL, but the risult are same. I cannot to manage the products, it's impossible.

Can you help me, please ?

Thank in advance

2 Answers
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Jul 11, 2013
Ira Kobylianska agent wrote
Thank you for contacting us.

Please check if you need to clear cache at back-end.
Also, please make sure that your products are In Stock and have quantity more than 0.

In case issue remains for you, please contact us via e-mail at:

and provide us with your store connection configuration (you can save it at Preferences[F12] / Actions / Save current configuration), admin access to your store and examples of the products that are not shown at frontend, so we could check what caused the issue for you.

Waiting to hear from you
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Jul 11, 2013
Roberto wrote
Thanks Ira,

no problem with the cache, S.M. are working !