Sep 12, 2020
Marius
wrote
Hi, I have a brand new Prestashop 1.7.6.7. installation.
I have tried 2 types of connections from Manager to my shop: installed module in the backend as well as direct bridge. Both work fine on pulling data from the website, but when I try to make any changes the program freezes and can only be closed by killing the process.
I have tried various kinds of changes, from posting a new product to deleting an empty category, but to no avail.
Any idea on what might cause this?
I have tried 2 types of connections from Manager to my shop: installed module in the backend as well as direct bridge. Both work fine on pulling data from the website, but when I try to make any changes the program freezes and can only be closed by killing the process.
I have tried various kinds of changes, from posting a new product to deleting an empty category, but to no avail.
Any idea on what might cause this?
Reply
5 Answers
Sep 14, 2020
Marius
wrote
Sorted, problem was the bridge connector version
Sep 15, 2020
Nadia Bezpalko
agent
wrote
Thanks for your post. Glad that you managed to solve the issue. Please specify, reinstalling or uninstalling Bridge Connector sorted the issue?..
Sep 22, 2020
System
wrote
Hello,
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
Sep 22, 2020
Marius
wrote
Hi, uninstalled Bridge Connector and installed current version.
Sep 22, 2020
Nadia Bezpalko
agent
wrote
Thanks for specifying. By the way, the latest Bridge Connector can be always found here https://prestashop-store-manager-doc.emagicone.com/quick-start-guide/2-prestashop-cloud-connection-wizard