Sep 12, 2020
Marius
wrote
Hi, I have a brand new Prestashop 1.7.6.7. installation.
I have tried 2 types of connections from Manager to my shop: installed module in the backend as well as direct bridge. Both work fine on pulling data from the website, but when I try to make any changes the program freezes and can only be closed by killing the process.
I have tried various kinds of changes, from posting a new product to deleting an empty category, but to no avail.
Any idea on what might cause this?
I have tried 2 types of connections from Manager to my shop: installed module in the backend as well as direct bridge. Both work fine on pulling data from the website, but when I try to make any changes the program freezes and can only be closed by killing the process.
I have tried various kinds of changes, from posting a new product to deleting an empty category, but to no avail.
Any idea on what might cause this?
Reply
8 Answers
Sep 14, 2020
Marius
wrote
Sorted, problem was the bridge connector version
Sep 15, 2020
Nadia Bezpalko
agent
wrote
Thanks for your post. Glad that you managed to solve the issue. Please specify, reinstalling or uninstalling Bridge Connector sorted the issue?..
Sep 22, 2020
System
wrote
Hello,
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
Sep 22, 2020
Marius
wrote
Hi, uninstalled Bridge Connector and installed current version.
Sep 22, 2020
Nadia Bezpalko
agent
wrote
Thanks for specifying. By the way, the latest Bridge Connector can be always found here https://prestashop-store-manager-doc.emagicone.com/quick-start-guide/2-prestashop-cloud-connection-wizard
Nov 25, 2021
Balázs Lázs
wrote
Hello dear Friends!
I have same problem.
When I upload over 30k pictures, the manager freezes on win10.
The problem: I watched the manager from win side, that was freezed, bot same time checked the server side with ssh xferlog was okay, and the files transfered right.
When I click inside the manager window, tha is goes to halt. Meanwhile the stalled manager is stopped the ftp upload in server side. From this state can't close the manager, help only, if restart win10.
When win10 restarted and the manager also start again, it's seen have files in ftp queue, and can restarting upload the files.
How can resolve this error?
The manager don't show the real state of the ftp state.
I tried to remove/reinstall php mysql bridge, but not happened any difference.
Sorry my bad english.
I have same problem.
When I upload over 30k pictures, the manager freezes on win10.
The problem: I watched the manager from win side, that was freezed, bot same time checked the server side with ssh xferlog was okay, and the files transfered right.
When I click inside the manager window, tha is goes to halt. Meanwhile the stalled manager is stopped the ftp upload in server side. From this state can't close the manager, help only, if restart win10.
When win10 restarted and the manager also start again, it's seen have files in ftp queue, and can restarting upload the files.
How can resolve this error?
The manager don't show the real state of the ftp state.
I tried to remove/reinstall php mysql bridge, but not happened any difference.
Sorry my bad english.
Nov 25, 2021
Balázs Lázs
wrote
I have video from this situation, it's over 50 mb. How can I sand You?
Nov 26, 2021
Nadia Bezpalko
agent
wrote
Thanks for your emails. Please send us all details you have at contact@emagicone.com. You can zip a file or use some online transfer service, for example like WeTransfer https://wetransfer.com/