Nov 08, 2021
Roberto Gonz�lez
wrote
I sell products to customers in my physical store who pay at the end of the month.
I have an ORDER STATUS configured for those sales that do not generate an invoice.
But when making sales at the prestashop manager's point of sale, invoices are generated even if you select that order status. I only need the delivery note to be generated
I need urgent help to fix this problem. Thank you very much and congratulations on your software.
I have an ORDER STATUS configured for those sales that do not generate an invoice.
But when making sales at the prestashop manager's point of sale, invoices are generated even if you select that order status. I only need the delivery note to be generated
I need urgent help to fix this problem. Thank you very much and congratulations on your software.
Reply
2 Answers
Nov 24, 2021
Support Manager
agent
wrote
Thanks for your post. We emailed you on our support page but did not receive the reply. What is the order status that you created and does it generate no Invoice in Prestashop itself?. Previously you responded that the status is Awaiting bank wire payment. We are able to generate Invoice in Prestashop with Awaiting bank wire payment status in Prestashop https://www.screencast.com/t/x9JLrBXYt9K
What is your Prestashop version? Do you have some customization maybe?
What is your Prestashop version? Do you have some customization maybe?
Dec 01, 2021
System
wrote
Hello,
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team