I update daily a lot of products and every time I must first upload it to Prestashop, then "get data from web" to get the unique product id's from my wholesaler.
After that I import the product in Storemanager to get things in the right place and with all the other information from that product.
Again images.
It seems you have bridge connection.
in this case you need to do the following steps:
1. Get data from Web
2. Import CSV file - assign by ID
3. Post to Web.
You should do it every time before import.
It seems some misunderstood.
Give us full backup and csv file to reproduce such issue - http://support.emagicone.com/submit_ticket
May 19, 2014
Joswrote
Thanks...
I didn't do "Get data from web" first, so I'm testing it right now.
You should use Reference instead of Product ID.
It's useful if you need to update file from store to PC - do changes and after that - from PC - to store.
During this operation don't change data on site.
according to your comment;
Part 1 -- we can't reproduce such issue from our side.
Give us remote access to your PC.
http://files.emagicone.com/TeamViewerQS_en.zip
Part 2 - letter issue - it seems you've selected another format for text: latin 1 or else.... it should be UTF-8. Please check DB-structure.
Store Manager works with UTF-8 that's why you can work with Arabic, German and China language.
see-screenshot -
Hello again !
Our tech. engineer will contact you in few minutes. Please wait for 10-15 minutes.
May 20, 2014
Alex Pryshlivskiyagentwrote
Give us the following for testing:
Store url
ini-file for problem connection - you can fins in section Preferences - Database -
configuration files for import
CSV-file for import
category ID with problem (wrong text)
Our engineer tried to communicate with you via Remote session - there was no response from you :-(
May 20, 2014
Joswrote
Sorry Sergiy,
But I told in the chat that TeamViewer was on line but i wasn't.