I update daily a lot of products and every time I must first upload it to Prestashop, then "get data from web" to get the unique product id's from my wholesaler.
After that I import the product in Storemanager to get things in the right place and with all the other information from that product.
You should use Reference instead of Product ID.
It's useful if you need to update file from store to PC - do changes and after that - from PC - to store.
During this operation don't change data on site.
according to your comment;
Part 1 -- we can't reproduce such issue from our side.
Give us remote access to your PC.
Part 2 - letter issue - it seems you've selected another format for text: latin 1 or else.... it should be UTF-8. Please check DB-structure.
Store Manager works with UTF-8 that's why you can work with Arabic, German and China language.
Hello again !
Our tech. engineer will contact you in few minutes. Please wait for 10-15 minutes.
May 20, 2014
Give us the following for testing:
ini-file for problem connection - you can fins in section Preferences - Database -
configuration files for import
CSV-file for import
category ID with problem (wrong text)
Our engineer tried to communicate with you via Remote session - there was no response from you :-(
May 20, 2014
But I told in the chat that TeamViewer was on line but i wasn't.