I made sure that "n" is the actual Tax Rule ID in my prestashop which is enabled.
Do you know why would the Import results show this message?
May 13, 2016
Thank you for contacting us and your question.
We are checking your request from our side and need more details from you for further investigation.
Please provide us with the data to our tickets system at https://support.emagicone.com/submit_ticket or answer on the message from us which was sent on your email .
Looking forward to your reply.
May 18, 2016
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.