Oct 05, 2015
Yosh M wrote
Hi,
I think there must be a bug in some query with the combinations, because this is very strange: on most of my empty categories (they only have subcategories with products) a bunch of combinations load on the combinations tab that are from product that do not belong to any of the subcategories of current category. The combinations tab should be totally empty in this situation.
I think there must be a bug in some query with the combinations, because this is very strange: on most of my empty categories (they only have subcategories with products) a bunch of combinations load on the combinations tab that are from product that do not belong to any of the subcategories of current category. The combinations tab should be totally empty in this situation.
New
1 vote
Vote
Reply
6 Answers
Oct 05, 2015
Alex Pryshlivskiy
agent
wrote
Hello Yosh!
Hm... it's hard for us to reproduce such situation. :-(
Could you provide step-by-step video instruction for us ?
We'll try to test it from our side.
Hm... it's hard for us to reproduce such situation. :-(
Could you provide step-by-step video instruction for us ?
We'll try to test it from our side.
Oct 05, 2015
Yosh M
wrote
I can pm you my .ini file so you can check it directly on the database... since you know better which queries run where...
Oct 05, 2015
Alex Pryshlivskiy
agent
wrote
Thanks, but It's not clear for our Tech .engineers.
This situation was risen after product creation or modification ?
This situation was risen after product creation or modification ?
Oct 05, 2015
Yosh M
wrote
I've been having this issue for several months already, just hadn't reported it yet, so I couldn't tell you when it started..., but its non-sense, the image on the right is not even from the same product those combinations belong to, which don't belong to any product in the selected category.
Oct 05, 2015
Alex Pryshlivskiy
agent
wrote
To fix issue we need to reproduce one :-)
You really help us if you can remember the sequence of steps that led to this situation.
For our part we will try to use different options to make a similar problem.
You really help us if you can remember the sequence of steps that led to this situation.
For our part we will try to use different options to make a similar problem.
Oct 10, 2015
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team