Version non enregistrée
Mar 16, 2021
Gryndel wrote
Hello. Is there any problem with the licence server ? I can't add my licence key my application said 'Version non enregistrée'
Firewall check, Antivirus check. It worked well yesterday but today i can't use it.
Please help :p
1 Answer
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Mar 16, 2021
Support Manager agent wrote
As a part of our continuous efforts to improve the quality and security of our services and to ensure our products meet the latest security standards, we have upgraded to the newer version of the security protocol (TLS 1.2). Outdated versions of security protocols (TLS 1.0 and 1.1) were used in Store Manager until December 2019. Starting from January 2020 Store Manager applications were released with new version of TLS 1.2.

Store Manager versions prior to December 2019 will bring up the “Unregistered Version” notification due to the outdated version of security protocol. So, your Store Manager version is having outdated TLS. If users ignored the recommendation to update back in December 2019, and in November 2020, it is required to update now to be able to register Store Manager application with a valid license key.
According to our License agreement "Support, including technical support, is provided only for customers with active update and support period". Also, “Versions released 6 month ago and earlier are offered as is:

We strongly recommend updating Store Manager application ordering any of the Update Service plans on our official website: