Fatal Module Error...Please Help!

Fatal Module Error...Please Help!

Jul 04 (6 months ago)
guildwebservices wrote
Hello,

I am extremely new to Prestashop and I'm trying to "wrap my head around" the framework. I was trying to install a Page Builder module from a zipped file, and now when I go into the "Modules" tab...it is giving me the following error:

[PrestaShop] Fatal error in module file :/home/themoder/public_html/modules/pspagebuilder/pspagebuilder.php:
require_once(): Failed opening required '/home/themoder/public_html/classes/PhpEncryptionLegacyEngine.php' (include_path='/home/themoder/public_html/tools/htmlpurifier/standalone:.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php')

The module installation obviously didn't work so I'm trying to delete it. But when clicking in the "modules" tab...it is giving me the above error. Is there a way to delete the module on the backend? If so; what would be the process? So far it looks to me that I would have to export the current theme. Then delete the module somehow. Finally, re-upload the theme back into Prestashop.

Prestashop Configuration Info:

PrestaShop version 1.6.1.1
Shop URL http://www.themodernpatiofactory.com/
Current theme in use TrailMix


Please help!



Thank you
Reply
3 Answers
Avatar image
Jul 07 (6 months ago)
Andrii Pontus agent wrote

Hello,


Thanks for your email and questions! We can check your issues deeper and will gladly help you.


So, we will find the issue delete a module and then will reinstall it properly for you or if you want we just will find the issue and delete it. Such a support will take approximately 2 hours and will cost $50

Please provide us with the admin panel access and if possible FTP access so that we can check and fix it for you.



I'm looking forward to your reply.

---

Sincerely,

Andrii Pontus

Business Developer

eMagicOne



Avatar image
Jul 08 (6 months ago)
Andrii Pontus agent wrote

Hello,


A few days ago you have requested help with the issue on your PrestaShop store after installation of the Page Builder module.

We are ready to help you but I did not get a reply from you.



Is this still relevant to you?


I'm looking forward to your reply.

---

Sincerely,

Andrii Pontus

Business Developer

eMagicOne



Avatar image
Jul 10 (6 months ago)
Andrii Pontus agent wrote

Hello,


A few days ago you have requested help with the issue on your PrestaShop store after installation of the Page Builder module.

We are ready to help you but I did not get a reply from you.



Is this still relevant to you?


I'm looking forward to your reply.

---

Sincerely,

Andrii Pontus

Business Developer

eMagicOne