You have to submit a ticket at: http://support.emagicone.com/submit_ticket and provide us with your store configuration file* and your Pending Batch Data saved to the .txt file**.
*You can save you store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration: http://screencast.com/t/Hmy0nUDBsHJc
** You can find and copy your Pending Batch Data to the .txt file here: http://screencast.com/t/R2Wtv1vuC