Supplier isn't saved upon new product creation?

Oct 28, 2022

Info wrote

Hello, running version 3.14.0, creating a new product via the little plus and manually filling in the supplier info, then posting that info doesn't seem to save it at all times? When getting the data again the supplier reference is missing from the listing?

4 Answers

Oct 31, 2022

Support Manager agent wrote

Thanks for your post. The issue does not reproduce on our side. Make sure that you save supplier before Posting data https://prnt.sc/ph3PHDLHokAW If the issue remains, please reproduce record for us the video reproducing. You can also create a ticket and email all your queries to contact@emagicone.com

Nov 07, 2022

System wrote

Hello,

We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team

Nov 07, 2022

Info wrote

Hello,

I'll do a video when possible and see if I can reproduce it again for you. Then mail that to the support mail.

Nov 08, 2022

Support Manager agent wrote

Thanks for getting back to us. Okay, feel free to contact our support team at contact@emagicone.com