May 19, 2017
Steve Martin
wrote
I have setup the store manager email and the test emails come through no problem. When I go to send an actual email through the software it doesn't work. I check "Outgoing E-Mail" and it sits with the error " NULL characters are not allowed in SMTP commands"
Can anyone help me on this?
Can anyone help me on this?
Reply
5 Answers
May 22, 2017
Dmytro Grycelyak
agent
wrote
Hello Steve,
Please provide us with the screenshot of the error you receive.
Please provide us with the screenshot of the error you receive.
May 23, 2017
Dmytro Grycelyak
agent
wrote
Hello Steve,
The issue seems to be related to the e-mail template.
Please submit a ticket at https://support.emagicone.com/submit_ticket and provide us with your e-mail template (saved to the TXT file), so our techs could check it for you.
The issue seems to be related to the e-mail template.
Please submit a ticket at https://support.emagicone.com/submit_ticket and provide us with your e-mail template (saved to the TXT file), so our techs could check it for you.
May 28, 2017
Alessio
wrote
Hello, same issue here with emails since 24th May
Automated import doesn't send emails anymore. Email settings are obviously untouched, so as before for sure.
Every email gets the error "Bad sender address syntax".
Previous emails (before 24th May) were correctly sent.
The only thing changed by me was DMARC record added to the email domain zone, but I would not understand why it should be related. I think not, but you should explain why these errors through your software.
Test email works as usual, instead.
On the log I can find error lines like this, email related:
[TEmailQueueProcessor.OnTerminateSendEmailThread%IEL%]: Message ID: 3211. Error: "Bad sender address syntax
". Exception class: "EIdSMTPReplyError".
Automated import doesn't send emails anymore. Email settings are obviously untouched, so as before for sure.
Every email gets the error "Bad sender address syntax".
Previous emails (before 24th May) were correctly sent.
The only thing changed by me was DMARC record added to the email domain zone, but I would not understand why it should be related. I think not, but you should explain why these errors through your software.
Test email works as usual, instead.
On the log I can find error lines like this, email related:
[TEmailQueueProcessor.OnTerminateSendEmailThread%IEL%]: Message ID: 3211. Error: "Bad sender address syntax
". Exception class: "EIdSMTPReplyError".
May 30, 2017
Dmytro Grycelyak
agent
wrote
Hello Alessio,
Thank you for your report.
The issue has been reproduced from our side and will be fixed in the next version of Store Manager for PrestaShop, which will be released within one week.
Thank you for your report.
The issue has been reproduced from our side and will be fixed in the next version of Store Manager for PrestaShop, which will be released within one week.