May 02, 2021
Renato A Benci
wrote
Hi guys,
Four problems with the new interface.
1. If I created a category or subcategory in Store Manager, it will not be populated into the WOO COMMERCE database and show up on the web-store. If I create it in WOO I can then import it into Store Manager.
2. When attempting to manipulate details of products in Store Manager such as SKU, PRICE, SLUG, CATEGORIES, TAGS, and so forth. This locked and NOT possible. The same goes for any details for any category from the category tree.
3. Importing from CSV list into Store manager will not import into a same, named category. Import is completed and then drag and drop into the parent.
4. POS store does not reflect the correct information from WOO COMMERCE Settings. As well can there be a simple RETAIL ALE option not requiring customer details?
Other wise, much better than the old interface. Clean and a lot easier to navigate.
Regards,
Ren.
Four problems with the new interface.
1. If I created a category or subcategory in Store Manager, it will not be populated into the WOO COMMERCE database and show up on the web-store. If I create it in WOO I can then import it into Store Manager.
2. When attempting to manipulate details of products in Store Manager such as SKU, PRICE, SLUG, CATEGORIES, TAGS, and so forth. This locked and NOT possible. The same goes for any details for any category from the category tree.
3. Importing from CSV list into Store manager will not import into a same, named category. Import is completed and then drag and drop into the parent.
4. POS store does not reflect the correct information from WOO COMMERCE Settings. As well can there be a simple RETAIL ALE option not requiring customer details?
Other wise, much better than the old interface. Clean and a lot easier to navigate.
Regards,
Ren.
Reply
3 Answers
May 04, 2021
Zoryana Motyka
agent
wrote
Hello Ren,
Thanks for contacting us.
A1. Please make sure that you have applied changes from the Store Manager to your site. The PHP bridge or Store Manager connector connections work with the local copy of the database so they require synchronization with the live store. Press Ctrl+P or go to Tools - Post changes in order to see your edits live (see screenshot attached).
A2. This issue does not reproduce on our test stores. Also, we do not have similar reports from other users. We should investigate this issue on our side with your details. Please contact our support via email (contact@emagicone.com) or submit a ticket > https://support.emagicone.com/submit_ticket
A3. Please specify - you can not import data from the file into correct categories? Could you provide a bit more details about this issue? By the way, here you can check the import guide > https://woocommerce-manager.com/useful-articles/woocommerce-product-management/woocommerce-import-step-by-step-tutorial/
A4. You can create one sample customer and use it when creating orders in the Store Manager as a workaround. I will transfer your suggestion to our Techs so they could consider the implementation in the future. We also did not have reports from other users about POS issues. To let us investigate it, please contact our support via email or submit a ticket.
Your feedback is much appreciated. All next versions will have the new interface, so feel free to share your suggestions on how to improve the new appearance of the program
Look forward to hearing from you!
Thanks for contacting us.
A1. Please make sure that you have applied changes from the Store Manager to your site. The PHP bridge or Store Manager connector connections work with the local copy of the database so they require synchronization with the live store. Press Ctrl+P or go to Tools - Post changes in order to see your edits live (see screenshot attached).
A2. This issue does not reproduce on our test stores. Also, we do not have similar reports from other users. We should investigate this issue on our side with your details. Please contact our support via email (contact@emagicone.com) or submit a ticket > https://support.emagicone.com/submit_ticket
A3. Please specify - you can not import data from the file into correct categories? Could you provide a bit more details about this issue? By the way, here you can check the import guide > https://woocommerce-manager.com/useful-articles/woocommerce-product-management/woocommerce-import-step-by-step-tutorial/
A4. You can create one sample customer and use it when creating orders in the Store Manager as a workaround. I will transfer your suggestion to our Techs so they could consider the implementation in the future. We also did not have reports from other users about POS issues. To let us investigate it, please contact our support via email or submit a ticket.
Your feedback is much appreciated. All next versions will have the new interface, so feel free to share your suggestions on how to improve the new appearance of the program
Look forward to hearing from you!
May 06, 2021
Renato A Benci
wrote
Hi Angelina,
Thank you for the reply. I have applied all the steps mentioned, and still some issues. No big ones but, annoying.
A1. If I create a new category in "Store Manager" and "post to web".It does not always show up. Even though I performed "get data from web".
A2. If i import a CSV file and apply all parameters as stated. It will not popular to correct category. There is a workaround I'm using, but time consuming.
A3 Lastly, could the interface allow manual entry of field information instead of the drop-down option. I.E. Populating the Price field could just be typed in as quickly as using the drop-down panel.
Thanks for your time. Keep up the great work.
Regards, Ren.
Thank you for the reply. I have applied all the steps mentioned, and still some issues. No big ones but, annoying.
A1. If I create a new category in "Store Manager" and "post to web".It does not always show up. Even though I performed "get data from web".
A2. If i import a CSV file and apply all parameters as stated. It will not popular to correct category. There is a workaround I'm using, but time consuming.
A3 Lastly, could the interface allow manual entry of field information instead of the drop-down option. I.E. Populating the Price field could just be typed in as quickly as using the drop-down panel.
Thanks for your time. Keep up the great work.
Regards, Ren.
May 06, 2021
Ira Kobylianska
agent
wrote
Hello Renato ,
Thank you for your questions
A1: Can you please contact us at:
https://support.emagicone.com/submit_ticket
and provide us with more details on how to reproduce the issue so we could check it from our side
A2: Please make sure that you specified the Category path correctly in your file. Please check the following article for details:
https://woocommerce-manager.com/useful-articles/woocommerce-category-management/import-woocommerce-categories/
A3: Please make sure that you applied changes after the price was changed in the Lower Grid. If the issue still remains, please contact us via e-mail with your store connection configuration and ids of the products that you faced the issues with, so we could check it from our side
Waiting to hear from you
Thank you for your questions
A1: Can you please contact us at:
https://support.emagicone.com/submit_ticket
and provide us with more details on how to reproduce the issue so we could check it from our side
A2: Please make sure that you specified the Category path correctly in your file. Please check the following article for details:
https://woocommerce-manager.com/useful-articles/woocommerce-category-management/import-woocommerce-categories/
A3: Please make sure that you applied changes after the price was changed in the Lower Grid. If the issue still remains, please contact us via e-mail with your store connection configuration and ids of the products that you faced the issues with, so we could check it from our side
Waiting to hear from you