Mar 30, 2016
Yosh M wrote
Hello,
I import the product combinations from CSV files such as the one attached. I just found a bug when importing with the option "Modify only - do not add new products". Sometimes the CSV files have products that I do not want to add to the website, I just want to update the existing ones.
Well, so I choose the "Modify Only" and "import products with missing identifiers" option and it turns out that the combinations from products that do not exist are added to the last found product.
In my file, for example, I have these products:
195 - existing
195L - does not exist
195L-315 - does not exist
824 - existing
what happens currently is that all the combinations from the references 195L and 195L-315 are added to the product 195. This is wrong, it should not import these combinations.
Let me know if you have any issues trying to reproduce or I am doing something wrong in the procedure.
I import the product combinations from CSV files such as the one attached. I just found a bug when importing with the option "Modify only - do not add new products". Sometimes the CSV files have products that I do not want to add to the website, I just want to update the existing ones.
Well, so I choose the "Modify Only" and "import products with missing identifiers" option and it turns out that the combinations from products that do not exist are added to the last found product.
In my file, for example, I have these products:
195 - existing
195L - does not exist
195L-315 - does not exist
824 - existing
what happens currently is that all the combinations from the references 195L and 195L-315 are added to the product 195. This is wrong, it should not import these combinations.
Let me know if you have any issues trying to reproduce or I am doing something wrong in the procedure.
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14 Answers
Mar 30, 2016
Alex Pryshlivskiy
agent
wrote
good evening, Yosh!
Thanks for the comment.
We'll test this problem and update request.
Thanks for the comment.
We'll test this problem and update request.
Mar 31, 2016
Yosh M
wrote
Good morning, were you able to reproduce the issue?
Mar 31, 2016
Yosh M
wrote
I forgot to specify for combinations handling I choose : regenerate product combinations
Mar 31, 2016
Alex Pryshlivskiy
agent
wrote
Hello Yosh,
I'm going to update this topic after dinner. Still working on it.
I'm going to update this topic after dinner. Still working on it.
Mar 31, 2016
Alex Pryshlivskiy
agent
wrote
Yosh, could you send me by email link for full backup and your import config ?
it seems you've missed some fields ... but we need to get more details from you.
I'll send you my email.
it seems you've missed some fields ... but we need to get more details from you.
I'll send you my email.
Apr 06, 2016
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
Apr 25, 2016
Alex Pryshlivskiy
agent
wrote
Hello,
I am sorry, but the issue is not fully fixed.
On the current latest release, if there is a product in the database that has no reference and you import product combinations (same file than on ticket and same import configuration), all the combinations from products that are not found in the database are added to the product with no reference. That is bad and it is a problem.
Please fix.
Let me know if you need any additional info.
========= here it is solution ========================
Could you use this option for export ?
pic 1
it works fine when "Export Parent details" option is checked.
Quick decision:
What should you do with your file ?
please drag values like this fi you have old CSV files.
pic 2
I am sorry, but the issue is not fully fixed.
On the current latest release, if there is a product in the database that has no reference and you import product combinations (same file than on ticket and same import configuration), all the combinations from products that are not found in the database are added to the product with no reference. That is bad and it is a problem.
Please fix.
Let me know if you need any additional info.
========= here it is solution ========================
Could you use this option for export ?
pic 1
it works fine when "Export Parent details" option is checked.
Quick decision:
What should you do with your file ?
please drag values like this fi you have old CSV files.
pic 2
Apr 25, 2016
Yosh M
wrote
It is a "solution", although a junky one, since that means "Modify only" with a combinations file using "Reference" as product identifier, is not compatible with "Import products with missing identifiers".
Basically in this situation when a product in csv is not found in the database it should just skip all the following rows until the next identifier, and repeat the same process.
Basically in this situation when a product in csv is not found in the database it should just skip all the following rows until the next identifier, and repeat the same process.
Apr 25, 2016
Yosh M
wrote
However, there are still more issues.
Now I added one column to my CSV, "Combination Is Default", and on the combination of each product that should be default I put a 1. The file is attached.
Now import the file with the same combinations as in the first post of this ticket in a multishop. In the last screen, select only some shops, not all, and click Finish. What happens? All combinations are imported except for the default one. I can reproduce it over an over, that is a bug too.
Now I added one column to my CSV, "Combination Is Default", and on the combination of each product that should be default I put a 1. The file is attached.
Now import the file with the same combinations as in the first post of this ticket in a multishop. In the last screen, select only some shops, not all, and click Finish. What happens? All combinations are imported except for the default one. I can reproduce it over an over, that is a bug too.
Apr 26, 2016
Alex Pryshlivskiy
agent
wrote
ok. one moment... we will try from our side...
I'll update your request today.
I'll update your request today.
Apr 26, 2016
Alex Pryshlivskiy
agent
wrote
Hello, Yoush!
Well, according to your situation:
In your case you have all the same references for combinations - see screenshot - Similar-refs.png
It's better to change it to unique codes - like this - picture - Similar-refs-2.png
In this case, you'll be able to import combination by Ref. update.
Another variant - to import combination by Combination id - pic - combination-id.png
But, in this case, it's reasonable to operate with this file if you can export -import it by Store Manager only.
When CSV file be arrived from another supplier - this is not a good idea for you.
Finally, I'm going to discuss your suggestion on our development meeting.
Let's return to this question tomorrow.
Well, according to your situation:
In your case you have all the same references for combinations - see screenshot - Similar-refs.png
It's better to change it to unique codes - like this - picture - Similar-refs-2.png
In this case, you'll be able to import combination by Ref. update.
Another variant - to import combination by Combination id - pic - combination-id.png
But, in this case, it's reasonable to operate with this file if you can export -import it by Store Manager only.
When CSV file be arrived from another supplier - this is not a good idea for you.
Finally, I'm going to discuss your suggestion on our development meeting.
Let's return to this question tomorrow.
Apr 26, 2016
Yosh M
wrote
Hello,
Same combination references shouldn't be relevant to the bugs exposed here (missing products being added to product with no reference and default combinations not importing when not selecting all shops) - this is what the default BO combinations generator assigns, anyway.
I regenerate the combinations each time I import because they can change a lot (in number with new combinations or removed combinations and in attribute groups used).
By combination ID is not not an option.
Let me know what you discuss. Have you been able to reproduce the issue with the default combination not being imported?
Same combination references shouldn't be relevant to the bugs exposed here (missing products being added to product with no reference and default combinations not importing when not selecting all shops) - this is what the default BO combinations generator assigns, anyway.
I regenerate the combinations each time I import because they can change a lot (in number with new combinations or removed combinations and in attribute groups used).
By combination ID is not not an option.
Let me know what you discuss. Have you been able to reproduce the issue with the default combination not being imported?
Apr 26, 2016
Alex Pryshlivskiy
agent
wrote
We can't reproduce this problem on our database.
We tried to test on your old backup.
Ok, let's meet tomorrow morning via TeamViewer session. Could we connect to you ?
Please let me know by work email.
We tried to test on your old backup.
Ok, let's meet tomorrow morning via TeamViewer session. Could we connect to you ?
Please let me know by work email.
Apr 27, 2016
Alex Pryshlivskiy
agent
wrote
I've contacted to you via email. please check message. :-)