Help - Discount on all products

Oct 27, 2020

Smetvrees wrote

Hope anyone can help me ? All of the sudden ALL products (ie. the whole shop) have a 10% discount.
- there's nothing in the 'specific prize' setting. (I use that on a few articles)

looked all around, found nothing..

Help.. ;-)

4 Answers

Oct 28, 2020

Support Manager agent wrote

Thanks for your post. There were few cases similar to yours and the issue was rooting in the specific price for the product with 0 ID https://www.screencast.com/t/4ZOkgJmdQI. Such a product did not exist so the discount got applied to all the products. We fixed the issue by replacing 0 ID with the product ID 3.

It would be better to contact us at contact@emagicone.com so we can check this case on our side

Feb 02, 2021

Paulo Hirano wrote

hi! i have a same problem with my site! how can i find this product with 0 ID?

Feb 02, 2021

Paulo Hirano wrote

Sorry, i could find the product id with 0 in the ps_specific_price table now. Do you know why happens the register with 0 in the specific price table ?

best regards,

Feb 04, 2021

Support Manager agent wrote

Thanks for writing. We were unable to reproduce the issue in any of the previous cases so it is unclear why such an issue may rarely but happen. We contacted you directly to get more details