FTP Error "FTP connection is not accessible"

FTP Error "FTP connection is not accessible"

Avatar image
Apr 03, 2014
Donnie Morris wrote
While trying to get images to upload I was setting up FTP in preferences.

When i go to test connection I get "FTP connection is not accessible, "var/www/html/confettiantiques.com/" is not root directory of your store". I am not sure what is wrong

Using fillzilla I can correctly ftp in to my store and transfer files back and forth. I am using the exact same setting from fillzilla.
Reply
1 Answer
Avatar image
Apr 04, 2014
Support Manager agent wrote
Hello Donnie,

Thank you for your interest.

Please contact us via e-mail at:
http://support.emagicone.com/submit_ticket

and provide us with ftp access and url to your store, so we could help you to setup connection correctly.

Waiting to hear from you