Wizard Installation problem
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Nov 16, 2012
highwaykind wrote
I am trying to set up the Store Manager for Magento with the wizard, and I'm getting stuck. I can't figure out why, I think I've filled out everything correctly.

Everything up to 'Database name' is autodetecting and connecting fine.
I have added my own ip address to Access Hosts, and enabled third party access to the database.
All names and passwords are correct.

The error I get is as in the attached screenshot - Cannot connect to database. Please check database name. The database name (autodetect) is correct, as is the username and password.

I only have 1 database and 2 users (I just created the second user, but that didn't help).

Since this is a test database that will be deleted I'm happy to share whatever login details you need to get this fixed.

Thank you for your help.

Corien.
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3 Answers
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Nov 16, 2012
Support Manager agent wrote
Thank you for provided access details.

Mentioned issue means that your database user does not have permissions to connect to specified database (check if you specified everything correctly)If the issue still remains, please provide us with ftp access to your store and access to your hosting control panel to check.
Please add our IP [91.203.79.84], so we could proceed.

Waiting to hear from you
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Nov 16, 2012
highwaykind wrote
Thank you.
Pretty sure the user has all permissions.

Can I email the details somewhere? This seems to be a public forum.
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Nov 19, 2012
Support Manager agent wrote
Thank you for your reply.

Please e-mail our support team directly using the following contact form at:
http://support.emagicone.comand we will gladly check what caused the issue for you.

Waiting to hear from you.