Aug 12, 2021
foxysplace
wrote
I keep getting this popup, I can no longer do anything with products using eMagicOne because of it, but I can still do functions at the website level...
Reply
2 Answers
Aug 16, 2021
Ira Kobylianska
agent
wrote
Hello,
In most cases, the duplicated error is related to incorrect records in database* (it may be caused by import or making mass changes). In order to check it, we need to reproduce it from our side, so we need to access your database and steps that were made before it occurred to reproduce it
In case the issue occurs on bridge connection, it means that changes were made simultaneously from different places. For example, after you performed Get data from web, someone made changes to some products from admin, in this case, the database that you received earlier does not include the latest changes, and during Post, you will get the Duplicated error message
Let us know if you need our assistance
In most cases, the duplicated error is related to incorrect records in database* (it may be caused by import or making mass changes). In order to check it, we need to reproduce it from our side, so we need to access your database and steps that were made before it occurred to reproduce it
In case the issue occurs on bridge connection, it means that changes were made simultaneously from different places. For example, after you performed Get data from web, someone made changes to some products from admin, in this case, the database that you received earlier does not include the latest changes, and during Post, you will get the Duplicated error message
Let us know if you need our assistance
Aug 23, 2021
System
wrote
Hello,
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team