Import orders to Prestashop backoffice

Nov 09, 2020

Alexandre Lim wrote

I succesfully imported some orders from my previous system to Presta Store Manager in the hope that those orders will be shown on Prestashop backoffice. But it doesn't, is it normal ? Is there a way to make it visible on Prestashop backoffice please?

3 Answers

Nov 10, 2020

Support Manager agent wrote

Thanks for your post. Most likely you use BridgeConnection that uses local database copy and demands manual synchronization of data between store and Store Manager. You need to Get data from web(Ctrl+G) in order to retrieve all the changes from your webstore and use Post changes to web when you make some updates via Store Manager(Ctrl+P).

So, most likely you forgot to click Post changes to web in Tools(or Ctrl+P)

Dec 02, 2020

Quentin Trp wrote

Hello, I had the same issue, but orders appears in the "basket" tab but it's not showing in orders tab. However it's working with customers which are visible in customer tab

Dec 03, 2020

Support Manager agent wrote

Thanks for your comment, Quentin. We wrote on your email to check this case directly.