I started an import of a few thousand products and then wandered off to do something else. When I cam back to the computer it seemed as though processing in the app had paused and only resumed when I woke up/unlocked the computer. I have to believe there is a setting that allows the app to continue to process in my absence, but I can't seem to find it. Please help...
Nov 24 (4 months ago)
thanks for your question
1. If you expect that the import will still run when the PC is in sleep mode - it is not possible as the sleep mode provides stopping of the processes and saving of their condition, for the restoration of work after wake up
2. When the account gets locked - it does not influence the import process, except if using Bridge Connection there is a queue in batch data for Post changes. In this case, the confirmation for Post data action is needed or for its canceling.
3. When connecting on DIrect confirmation on Post or Get data is not needed as all data is live sync. But please note, import, especially massive can take more time on DIrect than on Bridge
So, the solution is to:
1. Turn off sleeping mode
2. If you use Bridge connection then check if there is no queue in batch data for Posting
Dec 01 (4 months ago)
We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.