Suddenly, my Prestashop manager close my app with the message "unregistered version"

Suddenly, my Prestashop manager close my app with the message "unregistered version"

Sep 14 (10 months ago)
סידי סופט תוכנה ומחשוב | CDsoft wrote
Hello,

I have 2 pro licenses

Suddenly, my Prestashop manager close my app with the message "unregistered version"
I haven't change anything, and now I can't work
Reply
13 Answers
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Sep 14 (10 months ago)
Nadia Bezpalko agent wrote
The thing is in the outdated updates and TLS change. Here is in more details:



As a part of our continuous efforts to improve the quality and security of our services and to ensure our products meet the latest security standards, we have upgraded to the newer version of the security protocol (TLS 1.2).



On the March 31, 2020 Microsoft announced that TLS 1.0 and 1.1 will be disabled in 2020:

https://blogs.windows.com/msedgedev/2020/03/31/tls-1-0-tls-1-1-schedule-update-edge-ie11/

Online services and hosting companies update their security standards accordingly, so the TLS version on our server was updated to 1.2.



These versions of protocols (1.0 and 1.1) were used in Store Manager until December 2019 when we have implemented TLS 1.2. Store Manager versions prior to December 2019 will bring up “Unregistered Version” notification due to the outdated version of security protocol. If users have not updated as it was recommended in the release notes back in December 2019, they need to update now.



According to our License agreement, "Support, including technical support, is provided only for customers with active update and support period"... “Versions released 6 month ago and earlier are offered as is: https://emagicone.com/license-agreement/



We strongly recommend to update to the latest version of Store Manager and would like to offer you an extra 3 months of updates for free, if you order any of the Update Service plans on our official website:

https://www.prestashopmanager.com/prestashop-services-on-demand/update-services/



Please reply us back at contact@emagicone.com and provide your order ID to extend your update period accordingly.



Stay safe and have a great season ahead!
Sep 14 (10 months ago)
Imbert wrote
same my version cant works, i have buy
License: Lifetime License

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Sep 15 (10 months ago)
Nadia Bezpalko agent wrote
Thanks for your reply and for your order. Most likely you did not download the latest version yet. We emailed you with the details and update link. Once you update and then register Store Manager, there should be no issue.
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Sep 15 (10 months ago)
Nadia Bezpalko agent wrote
Also, we confirm, your Store Manager license is lifetime and active, it was not disabled. Just due to TLS change the registration issue appeared due to the old SM versions outdated protocol. With newer versions, this issue is eliminated.
Sep 22 (10 months ago)
System wrote
Hello,

We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team
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Mar 05 (4 months ago)
Carlos Eggers wrote
This is very disappointing, I did buy a Lifetime license and now did not work "Unregistered Version".

Please your answer
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Mar 08 (4 months ago)
Zoryana Motyka agent wrote

Hello Carlos Eggers,



Thanks for your reply.



As a part of our continuous efforts to improve the quality and security of our services and to ensure our products meet the latest security standards, we have upgraded to the newer version of the security protocol (TLS 1.2).

Outdated versions of security protocols (TLS 1.0 and 1.1) were used in Store Manager until December 2019. Starting from January 2020 Store Manager applications were released with a new version of TLS 1.2.



Store Manager versions prior to December 2019 will bring up the “Unregistered Version” notification due to the outdated version of security protocol. If users ignored the recommendation to update back in December 2019, and in November 2020, it is required to update now to be able to register the Store Manager application with a valid license key.



You are right - the license is a lifetime. We do not disable or remove your license. You can keep using it with the updated version of Store Manager. Versions released more than 6 months ago are offered as is. No support or patches are provided. https://emagicone.com/license-agreement/



We strongly recommend updating the Store Manager application ordering any of the Update Service plans on our official website:

https://www.prestashopmanager.com/prestashop-services-on-demand/update-services/


Let us know if any assistance will be needed.

Mar 10 (4 months ago)
Extreme M wrote
You are forcing to update old lifetime licenses to every one. It's not fair.
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Mar 12 (4 months ago)
Nadia Bezpalko agent wrote
Thanks for your reply. The update of TLS version was initiated by Microsoft company
https://blogs.windows.com/msedgedev/2020/03/31/tls-1-0-tls-1-1-schedule-update-edge-ie11

Online services and hosting companies update their security standards accordingly, so the TLS version on our server was updated to 1.2.

We do not force clients to pay. The license is a lifetime. We do not disable or remove your license. You can keep using it with the updated version of Store Manager. Versions released more than 6 month ago are offered as is. No support or patches are provided. https://emagicone.com/license-agreement

In case Microsoft eventually disables the TLS (worldwide), you won't be able to register the license on the old version of the Store Manager application anymore. At the same time, your license will be active, and you will be able to use it with newer versions of the software.

Please let us know if you decided to use the old outdated version and get no support or wish to update, get the latest version and support.
https://www.prestashopmanager.com/prestashop-services-on-demand/update-services
Apr 19 (3 months ago)
FRANK MOSCA wrote
With Respect,
A lifetime license purchase should ensure that the product continues to function within the same environment it was installed in for as long as we wish to use the software. While you may not have been responsible for the required TLS upgrade, you do owe it to your customers who purchased a lifetime license to create a patch that will allow the software to continue working without requiring them to pay for additional upgrades. This is good business and will ensure that customers continue to come to you for their e-commerce needs. Your current solution of requiring an upgrade license to continue using our software will drive us away and leave a foul impression of your customer service. I imagine the solution should be as easy as replacing a couple .dll or .exe files, do not use Microsoft's security policies as an excuse to force users into paying for new upgrades.
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Apr 22 (3 months ago)
Nadia Bezpalko agent wrote
Due to our license agreement, the license is lifetime, but there is no `backwards` support. Old versions are offered `as-is`.
https://emagicone.com/license-agreement

As far as the case is connected with the registration, the replacement of just dll will not work. Otherwise, the software would be prone to hacking.

So, the license is a lifetime. We do not disable or remove your license. You can keep using it with the updated version of Store Manager. Versions released more than 6 months ago are offered as-is. No support or patches are provided. https://emagicone.com/license-agreement

In case Microsoft eventually disables the TLS (worldwide), you won't be able to register the license on the old version of the Store Manager application anymore. At the same time, your license will be active, and you will be able to use it with newer versions of the software.

https://www.prestashopmanager.com/prestashop-services-on-demand/update-services
May 23 (2 months ago)
wrote
I agree with the above users, it is absolutely crazy to just leave the app users with not being able to validate their licences.
Whether the problem is with the TLS protocol or anything else, you need to tell the users what to do to keep on using their apps.

Some workaround, or just send a patch where the app does not require to validate.
Or make the update available on the emagicone support page after login.

Many people do not require new functions available in Store Manager so paying just to be able to use their old app is ridiculous.
I was forced to reinstall my app and system and I do not require the updated functionality and I was not contacted by emagicone about the update.
What do I do now ?
A registry hack to make the application registered would be sufficient.

Please do not send information about TLS Microsoft changes, but fix this asap, because this state of things is ridiculous.
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May 25 (61 days ago)
Nadia Bezpalko agent wrote
Hello Marcin,

"Some workaround, or just send a patch where the app does not require to validate."
Application registration is built in the software in multiple places, on multiple operations, forms, on events and on schedule. There's no easy fix for that, simple local redirect or server emulation will not work.

Also, note that no support is provided for old versions of the software. It is stated in the License agreement.

The software license key is active and can be used with the Store Manager version starting from 2019. We do not make any limitations on our side. The limitations is caused by Microsoft itself. You are welcome to contact Microsoft and ask why this protocol was disabled.

Want to remind that it is disabled for security reasons, we cannot risk other customer's data even if you are ready to take those risks.

Thank you for your understanding.