Suddenly, my Prestashop manager close my app with the message "unregistered version"

Suddenly, my Prestashop manager close my app with the message "unregistered version"

Sep 14 (4 months ago)
סידי סופט תוכנה ומחשוב | CDsoft wrote
Hello,

I have 2 pro licenses

Suddenly, my Prestashop manager close my app with the message "unregistered version"
I haven't change anything, and now I can't work
Reply
5 Answers
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Sep 14 (4 months ago)
Nadia Bezpalko agent wrote
The thing is in the outdated updates and TLS change. Here is in more details:



As a part of our continuous efforts to improve the quality and security of our services and to ensure our products meet the latest security standards, we have upgraded to the newer version of the security protocol (TLS 1.2).



On the March 31, 2020 Microsoft announced that TLS 1.0 and 1.1 will be disabled in 2020:

https://blogs.windows.com/msedgedev/2020/03/31/tls-1-0-tls-1-1-schedule-update-edge-ie11/

Online services and hosting companies update their security standards accordingly, so the TLS version on our server was updated to 1.2.



These versions of protocols (1.0 and 1.1) were used in Store Manager until December 2019 when we have implemented TLS 1.2. Store Manager versions prior to December 2019 will bring up “Unregistered Version” notification due to the outdated version of security protocol. If users have not updated as it was recommended in the release notes back in December 2019, they need to update now.



According to our License agreement, "Support, including technical support, is provided only for customers with active update and support period"... “Versions released 6 month ago and earlier are offered as is: https://emagicone.com/license-agreement/



We strongly recommend to update to the latest version of Store Manager and would like to offer you an extra 3 months of updates for free, if you order any of the Update Service plans on our official website:

https://www.prestashopmanager.com/prestashop-services-on-demand/update-services/



Please reply us back at contact@emagicone.com and provide your order ID to extend your update period accordingly.



Stay safe and have a great season ahead!
Sep 14 (4 months ago)
Imbert wrote
same my version cant works, i have buy
License: Lifetime License

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Sep 15 (4 months ago)
Nadia Bezpalko agent wrote
Thanks for your reply and for your order. Most likely you did not download the latest version yet. We emailed you with the details and update link. Once you update and then register Store Manager, there should be no issue.
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Sep 15 (4 months ago)
Nadia Bezpalko agent wrote
Also, we confirm, your Store Manager license is lifetime and active, it was not disabled. Just due to TLS change the registration issue appeared due to the old SM versions outdated protocol. With newer versions, this issue is eliminated.
Sep 22 (4 months ago)
System wrote
Hello,

We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team