SIMPLE HELIX refuse magento manager connections...

SIMPLE HELIX refuse magento manager connections...

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Apr 06, 2015
Davi Reinoldo wrote
hi. I can't connect at my database.
direct connections are blocked at this server.
I can't configure SSH tunnel and put it to works fine...
a customer importation for example, takes more then 50 hours...

takes so time or am I configured incorrectly?
I need help.
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2 Answers
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Apr 06, 2015
Davi Reinoldo wrote
connection test OK.. velocity very very very slow...
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Apr 07, 2015
Support Manager agent wrote
Hello Davi,

Thank you for your reply.

Please try to connect with Putty first and after that with Store Manager. Also, please try to specify the hostname or ip instead of Localhost

We should also mention, that it is a public forum, that means that all data is accessible for all our customers, so we'd recommend you to remove the Post and continue the conversation via e-mails

Let us know how it goes