As we can see from provided screen-capture, some issues occurred while Store Diagnostic was running.
Please clarify what Store Manager version do you use. In case the issue remains with newest version (2.21), please submit a ticket at:
so we could check the it from our side.
Waiting to hear from you
Nov 06, 2014
the version we are using is v2.19.1 b1095 which is the latest one we might use.
We cannot use the v2.21 as you ask, as our "upgrade grace period" has expired.
This feature was anyway supposed to be present and working in our version.
Should we open another ticket, or may we get the answer here ?
Nov 07, 2014
Hello Michele M.,
Thank you for your reply.
Please provide us with Store Manager logs (you can find log files at Start/All programs/eMagicOne/Store Manager for Magento/Application data/Logs) so we could check it from our side.
We should mention, that according to our policy, we do provide support for latest version of Store manager only, so we'd recommend you to order update service and install newest version
Also, we'd recommend you to open a ticket, since it is a public forum and all information that may be provided here is accessible for all our customers.