Thank you for letting us know.
Please contact us via e-mail and provide us with your store connection configuration (you can save it at Preferences[F12] / Actions / Save current configuration), import configuration (you can save it at the last step of import wizard), .csv file so we could check what caused the issue for you.
Please e-mail us at:
http://support.emagicone.com/submit_ticket
do not paste any personal data here - since it is a public forum and all information is accessible for all users.
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