Discount does not appear at printed invoices.

Discount does not appear at printed invoices.

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Jun 17, 2014
Pablo De La Cruz wrote
One of my customers found a bug within Store Manager for Magento. All order discounts appear as 0.00 within printed reports (.fm3) no matter what their original amount is.

I checked InvoiceReport.fr3 and the code for discount_amount seems to be OK:
[IIF(ValidFloat(), (StrToFloat() * (-1)), 0)]

According to some older forum posts, I believe that maybe the discount_amount is not being queried from the db, but I don't know where the SQL files are currently found.

Could you please check if this error also happens with you?

Best,
---Pablo
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3 Answers
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Jun 19, 2014
Support Manager agent wrote
Hello Pablo,

Thank you for your reply.

Discount is not shown at report for orders that are created from POS, since at the moment POS does not support discounts.
We are planning to add the possibility to work with discounts in POS in future.

Let us know if you have more questions
---
Sincerely,
Ira Kobuljanska
Senior Support Manager
eMagicOne
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Jun 19, 2014
Pablo De La Cruz wrote
Yes, I have a question for you, how can I get a refund?

I chose and paid for your "Professional" version based only on its much advertised POS functionality. I have not the slightest interest in Custom SQL, Store Diagnostics, Raw Table Editors or any of your other "benefits", and expected to get a fully working system for my money. Instead I got a shoddily made, half baked attempt at one which is costing me and my customers time & money.

I have had a number of smaller matters with your POS system - and two serious issues. First, you told me that it does not work with products including tax; now you tell me that it does not work with discounts even if your form has boxes for them. I have not time nor inclination to wait for further surprises.

Besides, my trust in your product has left me in an uncomfortable position with my customers, so it's time to move into some other more "professional" solution which does not require for me to wait until some indeterminate "future" in order to get basic functionality fixes.

Best,
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Jun 23, 2014
Support Manager agent wrote
Hello Pablo,

We are adding new functionality based on amount of customer requests that we get. At the moment Store Manager for Magento does not support discounts, so POS is not calculating discounts correctly as well - we will remove the option from POS wizard in next version.

We are not sure what do you mean by tax issues, since we checked form our side with your database - POS created orders similar to Magento with the same taxes, so please clarify.

Sorry for inconveniences that you have faced using Store Manager and POS system. WE are constantly working on implementing new functionality and improving existed one.

Let us know if you have any other quetsions