Thank you for your question.
Please make sure that your ftp user have all permissions. If the issue still remains, please contact us via e-mail at:
and provide us with ftp access to your store, so we could check what caused the issue for you.
Please do not post access details here, since it is a public forum, so it would be accessible to all our customers.
Waiting to hear from you
ThankYou, 5 minutes ago I've sent you all the info's to access via FTP.
Please reply urgently..... we are in trouble :)
Issue was related to specific server settings and fixed via e-mail
If you have same issue, please contact us via e-mail and we will gladly help you to figure it out
Feel free to contact us if you have any questions